Serves as Operations Manager for the Jacksonville Outpatient Clinic (OPC) organizationally aligned under the Primary Care Section Chief, Jacksonville OPC. This position oversees the coordination of operations among the Jacksonville Jefferson Street location and Jacksonville South Point location. Develops, analyzes, and manages the actual or potential effectiveness of procedures, work methods, manpower, utilization, and distribution of work assignments within the Jacksonville OPC.

Duties

Major duties include but not limited to: Performs managerial & supervisory duties, including management of employee time & leave, writing position descriptions & performance standards, evaluating performance of subordinates, disciplining/rewarding/counseling employees, & arranging for employee training & development. Routinely identifies opportunities to improve efficiency, effectiveness, and outcomes of care processes; identifies areas requiring attention, recommends & coordinates course of action through the CMO. Ensures subordinates are kept abreast of any changes impacting the process within the department, such as release of information, wait list monitoring, systems re-design, records disposal, graphics services, purchasing, travel services, office equipment and repair, or publications control functions. Serves as program advisor to veterans, vendors, & Va staff members throughout the catchment area. Provide the customer with consistent information according to established policies and procedures and will handle conflict and problems in dealing with the customer constructively and appropriately. Collaborates with the Primary Care Section Chief, Assistant Chief Nurse and five Nurse Managers, and other Leadership across the Veterans Health Administration system to implement programs and processes that support the mission of the organization. Develop, analyze, and manage the actual or potential effectiveness of the procedures, work methods, manpower, utilization, and distribution of work assignments within Jacksonville OPC. Develops and maintains quality management programs which provide the services and technical counsel necessary to meet procedural, legal, and accreditation requirements relating to the care and treatment of patients. Work Schedule: 40 hours per week; Monday-Friday; 7:30am - 4:00pm. Telework: VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. This position may be authorized for AD-Hoc telework. Telework eligibility will be discussed during the interview process. Virtual: This is not a virtual position. Position Description/PD#: Administrative Officer/PD06023-0 Relocation/Recruitment Incentives: May be authorized for highly qualified applicant. Critical Skills Incentive (CSI): Not Authorized Permanent Change of Station (PCS): Not Authorized Financial Disclosure Report: Not required

Requirements

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 06/10/2024. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-12 position you must have served 52 weeks at the GS-11. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. You may qualify based on your experience as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-11 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Collaborates with the Primary Care Section Chief, Assistant Chief Nurse and five Nurse Managers, and other Leadership across the Veterans Health Administration system to implement programs and processes that support the mission of the organization. Develops, analyzes, and manages the actual or potential effectiveness of the procedures, work methods, manpower, utilization, and distribution of work assignments of the facility. Participates in business planning within the facility by preparing/participating in Management Briefings, sharing annual performance/activities of the clinic and issues/needs for upcoming year. Responsible for planning. developing and executing a system for providing required reports to facility management, VISN, VHA, OIG CAP, TJC, and other external organizations. Participates with the Primary Care Section Chief in the development of short and long-range plans for future growth and development of the service. Note: IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. Verbiage displayed on your resume or application must contain your own words. You may refer to the specialized experience located within the vacancy announcement, to assist with describing work experiences; however, resumes or applications received that copied verbatim from the announcement will be evaluated and may be reviewed as falsifying your experience or application. You will be rated on the following Competencies for this position: Administration and ManagementBudget AdministrationCommunicationsManages Human ResourcesOrganizational Performance Analysis Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: The work is mostly sedentary. Typically, the employee sits comfortably to complete the work. However, there may be some walking, standing, bending, and carrying of light items such as patient records, supplies and letter mail. The work is completed in a climate-controlled environment that is adequately lighted. The incumbent will need to travel between the two Jacksonville facilities. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

There is no educational substitution at this grade level.

Contacts

• Address Malcom Randall Department of Veterans Affairs Medical Center 1601 Southwest Archer Road Gainesville, FL 32608 US
• Name: Nicole Lynch
• Phone: 701-239-3700 X4388
• Email: [email protected]