This position is in the Office of the Chief Information Officer (OCIO). The incumbent serves as a case management analyst by providing the full range of system analysis, maintenance, and customer support activities required by the position in support of the Agency's automated case management systems and related services.

Duties

THIS IS A USAHIRE ANNOUNCEMENT. ALL APPLICANTS WILL BE REQUIRED TO COMPLETE ASSESSMENT QUESTIONNAIRES THROUGH OPM USAHIRE COMPETENCY ASSESSMENT SYSTEM. APPLICANTS ARE ENCOURAGED TO READ THE ENTIRE ANNOUNCEMENT FOR INSTRUCTIONS UNDER SECTIONS 'HOW YOU WILL BE EVALUATED' AND 'HOW TO APPLY'. As a Program Analyst (Electronic Case Management Services) GS-0343-12, your typical work assignments may include: Resolving customer related technical software and hardware problems for the Agency's electronic case management systems in accordance with established policies and procedures. Training and coordinating with agency-wide users on the implementation of changes in case handling policies, procedures, and requirements within electronic case management or other case tracking systems. Maintaining knowledge of software that supports case processing activities such as database management systems, forms, work processing, text search packages, workflow, and litigation support. Conducting demonstrations, and presentations on system operations to train agency users. Gathering, analyzing, and/or evaluating information and developing recommendations to resolve substantive problems of effectiveness and efficiency of work operations.

Requirements

• U. S. Citizenship Required.
• Males born after 12/31/1959 must be registered for Selective Service.
• May be subject to a background investigation prior to appointment.
• This is not a virtual (remote) position.
• Relocation expenses are not authorized.
• This position is part of the bargaining unit.
• A one-year probationary period may be required.
• Submit complete application and resume online by 11:59 PM EST on the closing date.

Qualifications

All qualifications and eligibility requirements must be met by the closing date of the announcement. IDEAL CANDIDATE STATEMENT: The ideal candidate has experience providing a full range of system analysis and maintenance and has experience working independently, has strong oral communication skills to provide exceptional customer service, and can collaborate with others to meet an organization's mission. MINIMUM QUALIFICATIONS: To be qualified for this position at the GS-12 level, applicants must have one year of specialized experience equivalent to the GS-11 grade level that has equipped the applicant with the particular knowledge, skills, and abilities to successfully perform the duties of a Program Analyst (Electronic Case Management Services) (Case Management Analyst) at the GS-12. Specialized experience includes: Experience working with automated case management systems; AND Experience providing solutions while integrating into case management systems; AND Experience performing document and/or case management solutions. This experience must be fully supported and articulated in your resume to receive consideration. Please do not cut and paste the assessment questionnaire from this announcement into your resume, as this will not be considered a demonstration of your qualifications for this position. Substitution of education in lieu of specialized experience may not be used for this grade level. For more detailed information on these qualification standards, please visit the United States Office of Personnel Management's website here. TIME-IN-GRADE REQUIREMENT: Applicants must meet time-in-grade requirements to be considered eligible. One year of experience at the GS-11 grade level or equivalent grade level of federal service is required to qualify for the GS-12 grade level. NOTE: All current federal employees must provide a copy of their SF-50 "Notice of Personnel Action" that indicates proof of status. The SF-50 must include your position, title, series, grade, step, tenure (1 or 2), and type of service (Competitive). As a current NLRB career or career conditional employee in the Competitive Service, you may determine your current status by checking block 24 on your SF-50. Block 24 must reflect "1" or "2". Also, block 34 must reflect "1". A copy of your SF-50 must be provided for verification. NOTE: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. All qualifications and eligibility requirements must be met by the closing date of the announcement.

Education

There is no substitution of education for experience for this position.

Contacts

• Address ENTERPRISE APPLICATIONS MISSION SYSTEMS 1015 Half St SE Washington, DC 20570-0020 US
• Name: National Labor Relations Board
• Email: [email protected]