Job opening: PERFORMANCE SUPPORT SPECIALIST
Salary: $44 001 - 57 198 per year
Published at: May 08 2024
Employment Type: Full-time
This position is part of the Interior Business Center (IBC), Human Resources Directorate (HRD), IBC HRD Systems Migration and Services Division. The incumbent will be responsible for developing, implementing, and integrating products in performance support, productivity improvement, marketing, Web environment, and performance support automated applications.
Duties
Maintain technical knowledge of the Microsoft Office suite of software including Word, Excel, and Power Point and graphics editing software such as Photoshop.
Participate in the development, reproduction, assembly, and delivery of all training materials required for training provided by TPSB.
Update and maintain all training related handbooks, guides, and course materials in preparation for classroom instruction.
Participate in the testing and validation of the scheduled use of all FPPS training database environments.
Maintain all TPSB course offerings in HR Academy including posting of new classes, student registrations and billing.
Provide instructor support to higher level Performance Support Specialists during training in the functional use of the FPPS, Datamart, Quicktime, FedTalent and WTTS systems to IBC customers.
Qualifications
Applicants must carefully review the information in the "How You Will Be Evaluated" section for important information and instructions pertaining to the multi-hurdle assessment process for this position.
Eligibility Requirements:
In order to be eligible for the Pathways Recent Graduates Program, the following qualifications must be met:
Be a U.S. citizen;
Possess a qualifying associate's, bachelor's, master's professional, doctorate, vocational or technical degree or certificate from a qualifying educational institution, within the previous 2 years.
Veterans: If you are a veteran, as defined in 5 U.S.C. 2108, who, due to military service obligation, was precluded from applying to the Recent Graduates Program during any portion of the 2-year eligibility period, you shall have a full 2-year period of eligibility upon your release or discharge from active duty. In no event, however, may your eligibility period extend beyond 6 years from the date on which you completed the requirements of an academic course of study.
Only experience and education obtained by the closing date of this announcement will be considered.
A combination of education and/or experience may substitute for the specialized experience requirement.
Only education from institutions which are accredited or preaccredited/candidate for accreditation may be used to meet education requirements.
At the GS-05 level, you must meet one of the following qualifications:
A. A bachelor's degree, or four years of education above high school level, in any field from an accredited or pre-accredited college or university;
OR
B. At least 3 years of progressively responsible general experience, 1 year of which is equivalent to at least GS-4 that demonstrates the ability to analyze problems, identify significant factors, gather pertinent data, and recognize solutions; plan and organize work; and communicate effectively orally and in writing in order to utilize automated systems and be familiar with all commands, processes, and functional procedures necessary to assist instructor-led classroom training in specific applications.;
OR
C. A combination of education and experience as listed above.
Education
You must provide transcripts or other documentation to support your educational claims. Unless otherwise stated: (1) official or unofficial transcripts are acceptable, or (2) you may submit a list with all of your courses, grades, semester, year, and credit for the course. All materials
must be submitted by the closing date of the announcement. All documentation needs to be legible. If selected, you will need to provide official transcripts.
Only education from institutions which are accredited or preaccredited/candidate for accreditation may be used to meet education requirements.
FOREIGN EDUCATION: If you are using education completed in foreign colleges or universities to meet the qualification requirements, you must show that the education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university. For further information, visit:
http://www2.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html
Contacts
- Address IBC HRD Systems Migration and Services Division
7301 W. Mansfield Ave.
Denver, CO 80235
US
- Name: Neha Dasgupta
- Phone: 303-980-3830
- Email: [email protected]
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