You will serve as an IT SPECIALIST (CUSTSPT) in the SUSTAINMENT GROUP, AVIATION READINESS & RESOURCE ANALYSIS DEPT, LOGISTICS & MAINTENANCE & TECHNOLOGY DIV, REQUIREMENTS BRANCH of NAVAIRWARCENWPNDIV CHINA LAKE.

Duties

You will perform work that involves the planning and delivery of customer support services for All Weapons Information Systems (AWIS). You will assess and troubleshoot user issues and provide recommendations for solutions. You will follow-up with customers to ensure issues are resolved. You will execute test plans, test cases, and/or test procedures and document test results

Requirements

• Must be a US Citizen.
• Must be determined suitable for federal employment.
• Must participate in the direct deposit pay program.
• New employees to the Department of the Navy will be required to successfully pass the E-Verify employment verification check. To learn more about E-Verify, including your rights and responsibilities, visit e-verify.gov
• Generally, current federal employees applying for STRL jobs must serve at least one year at the next lower pay band. This requirement is called time-in-band. Time-in-band requirements must be met by the closing date of this announcement.
• Within the Department of Defense (DoD), the appointment of retired military members within 180 days immediately following retirement date to a civilian position is subject to the provisions of 5 United States Code 3326.
• Males born after 12-31-59 must be registered for Selective Service.
• You will be required to obtain and maintain an interim and/or final secret security clearance prior to entrance on duty. Failure to obtain and maintain the required level of clearance may result in the withdrawal of a job offer or removal.
• This is a Cyberspace Workforce position, work role code 671, proficiency level Basic the incumbent is required to obtain and maintain qualifications in DoDM 8140.03 Cyber Workforce Qualification and Department of Navy policies.
• This position may require travel from normal duty station to CONUS and OCONUS and may include remote or isolated sites. You must be able to travel on military and commercial aircraft for extended periods of time.

Qualifications

Your resume must demonstrate at least one year of specialized experience at or equivalent to the DS-02 pay band in the Federal service or equivalent experience in the private or public sector. Specialized experience must demonstrate some or all of the following: 1) Performing and managing customer service; 2) Working knowledge of Microsoft Suite of Tools; 3) Documenting and executing test plans, procedures and results; 4) Developing, managing, and controlling data accounts; 5) Formulating short-term and long-term strategies related to information technology. Your experience must reflect skill in the following areas: attention to detail, customer service, oral communication, and problem solving. Additional qualification information can be found from the following Office of Personnel Management website: https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/2200/information-technology-it-management-series-2210-alternative-a/ Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.

Education

In lieu of specialized experience, you may qualify with the following education or combination of both education and experience:

master's degree or equivalent graduate degree
or
2 full years of progressively higher level graduate education leading to a master's degree or equivalent graduate degree

A transcript must be submitted with your application if qualifying using education. See Required Documents for additional information.

Contacts

• Address NAVAIRWARCENWPNDIV CHINA LAKE 1 Administration Circle China Lake, CA 93555-6100 US
• Name: Department of Navy EIC
• Email: [email protected]