About the Position: Performs a wide variety of personnel, administrative and clerical tasks associated with the requirements and procedures of the Interactive Personnel Electronic Records Management System (iPERMS) including processing Official Military Personnel File (OMPF) for Active Army and Reserve Soldiers. Position is located at Human Resources Command (HRC), The Adjutant General Directorate (TAGD), at Fort Knox Kentucky.

Duties

Verify accuracy of information being cited and quoted in replies, regulations and directives. Exercise tact, sound judgment, and discretion when advising and assisting the customers as to the courses of action or options available. Perform intensive research of obsolete and occasionally obscure laws, precedents, and other regulatory material and the requirement to make judgment calls when the evidence is missing. Work cohesively with co-workers to process official military documents into Solders OMPF via IPERMS. Use written directives, telephone, and personally reviews interprets, and applies applicable DOD directives, Army regulations, policies, laws and precedent cases.

Requirements

• Appointment may be subject to a suitability or fitness determination, as determined by a completed background investigation.
• Incumbent subject to a one year probationary period unless the appointee has previously met the requirements as described in 5 CFR Part 315.
• This position requires a typing proficiency of at least 40 words per minute (WPM) based on a 5 minute sample with 3 or fewer errors.
• Incumbent must obtain and maintain a Secret clearance.

Qualifications

Who May Apply: Only applicants who meet one of the employment authority categories below are eligible to apply for this job. You will be asked to identify which category or categories you meet, and to provide documents which prove you meet the category or categories you selected. See Proof of Eligibility for an extensive list of document requirements for all employment authorities. 30 Percent or More Disabled VeteransCurrent Department of Army Civilian EmployeesCurrent Department of Defense (DOD) Civilian Employee (non-Army)Domestic Defense Industrial Base/Major Range and Test Facilities Base Civilian Personnel WorkforceInteragency Career Transition Assistance PlanLand Management Workforce Flexibility ActMilitary Spouses, under Executive Order (E.O.) 13473Non-Appropriated Fund Instrumentality (NAFI)Non-Department of Defense (DoD) TransferPriority Placement Program, DoD Military Reserve (MR) and National Guard (NG) Technician EligiblePriority Placement Program, DoD Military Spouse Preference (MSP) EligiblePriority Placement Program, DoD MR and NG Preference Eligible Tech Receiving Disability RetirementPriority Placement Program, DoD Retained Grade Preference EligibleReinstatementVeterans Employment Opportunity Act (VEOA) of 1998 In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience. Specialized Experience: One year of specialized experience which includes 1) assisting the customer through oral and written communication in the successful resolution of problems or cases. 2) demonstrating courtesy, tact, and good judgment to provide effective customer service and assistance to the managed population, supported commands and agencies, and internal offices/supervisors within the organization. And 3) Using a number of computer software packages in the performance of assigned duties which may include, but are not limited to: Word processing, database management, electronic mail, the Army Training Requirements and Resources System (ATRRS), Personnel Electronic Management System (iPERMS), Total Army Personnel Data Base-Reserve (TAPDB-R), Integrated Work Stations (IWS), Soldier Management System (SMS) and automated form packages. This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service (GS-06). Please be clear and specific when describing your experience. We are unable to make assumptions about your experience. You will be evaluated on the basis of your level of competency in the following areas: Attention to DetailCustomer ServiceManages and Organizes InformationPersonnel Action Processing and RecordkeepingWritten Communication Time in Grade Requirement: Applicants who have held a General Schedule (GS) position within the last 52 weeks must have 52 weeks of Federal service at the next lower grade or equivalent (GS-06).

Education

Some Federal jobs allow you to substitute your education for required experience in order to qualify. For this position, you must meet the qualification requirement using experience alone. Substitution of education for experience is NOT permitted.

Contacts

• Address HT-W6ED24 US ARMY HUMAN RESOURCES COMMAND DO NOT MAIL Fort Knox, KY 40122 US
• Name: Army Applicant Help Desk