You will serve as a Lead Transportation Assistant (Call Center) in the Navy Household Goods Personal Property Shipping Office of NAVSUP FLC SD GF.

Duties

You will be responsible for ensuring that the work assignments are equitably distributed and carried out, ensure the timely accomplishment of the assigned workload and ensure that all employees on the team have sufficient work to keep them occupied. You will research, compile, and evaluate data to identify patterns, causal factors and failures and determine solutions. You will determine the underlying cause of discrepancies so that action can be taken to prevent future problems. You will use a variety of communication, negotiating, and interviewing techniques to listen, understand, explain and resolve complex processes and procedures. You will determine and advise on the various methods of movement, i.e. Government Bill of Landing (GBL), Personally Procured Move (PPM). etc.

Requirements

• Must be a US Citizen.
• Must be determined suitable for federal employment.
• Must participate in the direct deposit pay program.
• New employees to the Department of the Navy will be required to successfully pass the E-Verify employment verification check. To learn more about E-Verify, including your rights and responsibilities, visit e-verify.gov
• Generally, current federal employees applying for GS jobs must serve at least one year at the next lower grade level. This requirement is called time-in-grade. Time-in-grade requirements must be met by the closing date of this announcement.
• Within the Department of Defense (DoD), the appointment of retired military members within 180 days immediately following retirement date to a civilian position is subject to the provisions of 5 United States Code 3326.
• Males born after 12-31-59 must be registered for Selective Service.
• This is a bargaining unit position
• You will be required to obtain and maintain a current valid United States driver’s license.
• You will be required to obtain and maintain an interim and/or final security clearance prior to entrance on duty. Failure to obtain and maintain the required level of clearance may result in the withdrawal of a job offer or removal
• This position may require travel from normal duty station to CONUS and OCONUS and may include remote or isolated sites. You must be able to travel on military and commercial aircraft for extended periods of time.

Qualifications

Your resume must demonstrate at least one year of specialized experience at or equivalent to the next lower grade level (GS-07) or pay band in the federal service or equivalent experience in the private or public sector performing work requiring the application of an extensive body transportation regulations, methods and practice to perform a wide variety of interrelated or nonstandard transportation support assignments and resolving a wide range of problems/issues related to the movement and storage of personal property. In addition, experience investigating complaints or errors that require reconstructing and reconciling incomplete information, conducting extensive and exhaustive searches for required information, or performing actions of similar complexity. Examples of specialized experience are as follows; 1) Experience performing a wide range of personal property shipment management functions including household good entitlements, personal property counseling, inbound and outbound shipment management, temporary storage and non-temporary storage; 2) Experience determining and advising on entitlements or procedures related to the type of quantity of personal property that can be moved at government expense, storage entitlements, mover's liabilities and prohibited items; 3) Serve as point of contact resolving problems and ensuing that the work of Transportation Providers and/or contactors engaged in the physical handling and movement of household goods comply with applicable service tenders, solicitations, contact specifications and other government regulations. Additional qualification information can be found from the following Office of Personnel Management website: https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/#url=List-by-Occupational-Series Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.

Education

In lieu of general/specialized experience, you may qualify with the following education or combination of both education and experience:

I have successfully completed TWO full year of graduate level education that is directly related to the position being filled. https://www.usajobs.gov/Help/working-in-government/unique-hiring-paths/stude nts/federal-occupations-by-college-major/ (USE FOR GS-06 AND ABOVE IN THOSE FEW INSTANCES WHERE THE GRADUATE EDUCATION IS DIRECTLY RELATED TO THE WORK OF THE POSITION)


A transcript must be submitted with your application if qualifying using education. See Required Documents for additional information.

Contacts

• Address NAVSUP FLC SD GF 3985 Cummings Road San Diego, CA 92136 US
• Name: Department of Navy EIC
• Email: [email protected]