You will serve as a TRANSPORTATION ASSISTANT (QA INSPECTOR/COUSELOR) in the Navy Household Goods/Personal Property Shipping Office (HHG/PPSO) of NAVSUP FLC SD GF.

Duties

You will communicate with members/employees, their dependents and agents to elicit their shipment needs and desired services. You will counsel property owners/customer regarding inbound and outbound shipments, non-temporary and temporary storage, and procedures for processing loss and damage claims. You will interpret the Joint Travel Regulations and other applicable rules, laws, and regulations to determine customer entitlements. You will maintain a comprehensive history of customer requests and requirements. You will plan, manage, and review your own workload. You will present clear and comprehensive briefs both orally and in writing.

Requirements

• Must be a US Citizen.
• Must be determined suitable for federal employment.
• Must participate in the direct deposit pay program.
• New employees to the Department of the Navy will be required to successfully pass the E-Verify employment verification check. To learn more about E-Verify, including your rights and responsibilities, visit e-verify.gov
• Generally, current federal employees applying for GS jobs must serve at least one year at the next lower grade level. This requirement is called time-in-grade. Time-in-grade requirements must be met by the closing date of this announcement.
• Within the Department of Defense (DoD), the appointment of retired military members within 180 days immediately following retirement date to a civilian position is subject to the provisions of 5 United States Code 3326.
• Males born after 12-31-59 must be registered for Selective Service.
• This is a bargaining unit position.
• This position may require travel from normal duty station to CONUS and OCONUS and may include remote or isolated sites. You must be able to travel on military and commercial aircraft for extended periods of time.
• You will be required to obtain and maintain an interim and/or final security clearance prior to entrance on duty. Failure to obtain and maintain the required level of clearance may result in the withdrawal of a job offer or removal.

Qualifications

For GS - 07: Your resume must demonstrate at least one full year of specialized experience equivalent to the next lower grade level (GS-06) or pay band in the federal service or equivalent experience in the private or public sector applying a working knowledge of traffic management and transportation principles and methodology as they relate to management of personal property and household goods, as well as privately owned automobiles, boats, and mobile homes working within the framework of established practices and prescribed procedures to perform or assist higher grade personnel. Specialized experience must include the following: 1) Counsel property owners/customers regarding inbound and outbound shipments, non-temporary and temporary storage, and procedures for processing loss and damage claims; 2) Respond to customers and Transportation Service Providers requests for information/assistance; 3) Utilize computer systems to identify the needs and problems related to the movement of household goods; 4) Communicate with customers to elicit their shipment needs and desired services. For GS - 06: Your resume must demonstrate at least one full year of specialized experience equivalent to the next lower grade level GS-05 or pay band in the federal service or equivalent experience in the private or public sector knowledge of traffic management and transportation principles and methodology as they relate to management of personal property and household goods, as well as privately owned automobiles, boats, and mobile homes working within the framework of established practices and prescribed procedures to perform or assist higher grade personnel in performing the following: 1) Use demonstrated knowledge of transportation systems, calculation of shipping costs, and reconciliation of shipment errors to support higher graded personnel who are involved in counseling property owners/customers regarding inbound and outbound shipments, non-temporary and temporary storage, and procedures for processing loss and damage claims; 2) Reply to customer and Transportation Service Providers requests for information/assistance; 3) Utilizing computer systems related the movement of household goods; 4) Communicating with customers to elicit their shipment needs. Additional qualification information can be found from the following Office of Personnel Management website: https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/#url=List-by-Occupational-Series Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.

Education

In lieu of general/specialized experience, you may qualify with the following education or combination of both education and experience:

As a general rule, education is not creditable above GS-5 for most positions covered by this standard; however, graduate education may be credited in those few instances where the graduate education is directly related to the work of the position.

A transcript must be submitted with your application if qualifying using education. See Required Documents for additional information.

Contacts

• Address NAVSUP FLC SD GF 3985 Cummings Road San Diego, CA 92136 US
• Name: Department of Navy EIC
• Email: [email protected]