PLEASE NOTE: Based on the current hiring restrictions, selectees may be subject to additional approvals prior to an offer being extended. Located in the Bureau of Fiscal Service, Administrative Resource Center, Human Resources Systems Division, Branch as Assigned, you will provide customer support, analysis, reporting, and training services for a variety of HR systems and functions.

Duties

The following are the duties of this position at the GS-12. You will have the opportunity to learn to perform these duties and will receive training to help you grow in this developmental position. The HR Systems Help Desk Specialist provides customer support, maintenance, analysis, project management, and customer training services for a variety of HR systems (e.g. HR Connect, WebTA, Integrated Talent Management system, Service Now-HR Service Management). More specifically:

Requirements

Qualifications

You must meet the following requirements by the closing date of this announcement. To be eligible for the Recent Graduates Program, applicants must have, within the previous 2 years*, completed all educational requirements for a qualifying associates, bachelors, masters, professional, doctorate, vocational or technical degree or certificate from a qualifying institution; [or intended graduation is no more than 9 months from date of application. (However, you must graduate prior to being appointed to the position.)] if applicable. For more information on education requirements go to Treasury's Pathways Program. *Veterans who, due to a military service obligation, were precluded from applying to a Recent Graduates Program during any portion of the 2 year eligibility period may have their eligibility period extended so that they receive the full 2 years of eligibility. The remaining 2-year eligibility period will begin upon his or her release or discharge from active duty. The veteran's eligibility period may not extend beyond 6 years from the date of completion of all requirements of an academic course of study. The education generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education. To qualify for the grade 09 level, you must meet the following requirements: A. Education- In the Recent Graduates Program you may qualify based solely on education as follows: A master's or equivalent graduate degree or 2 full years of progressively higher level graduate education leading to such a degree or LL.B. or J.D., if related. OR B. Experience: You must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-07 level in the Federal service. Specialized experience is defined as experience assisting users with a variety of automated HR systems/software in support of an organizations program operation, serving as a liaison between systems vendors/business partners and customers to resolve system problems or access requests. AND assisting with system functionality education such as delivering systems training or updating systems documentation. OR C. You may qualify by a combination of experience and education. Combining Education and Experience may be computed by first determining the total qualifying experience as a percentage of the experience required for the grade level; then determining your education as a percentage of the education required for the grade level; and then adding the two percentages. The total percentages must equal at least 100 percent to qualify. Note: Only graduate level education in excess of the first 18 semester hours (27 quarter hours) may be combined to be considered for qualifying education. To qualify for the grade 07 level, you must meet the following requirements: A. Education- In the Recent Graduates Program you may qualify based solely on education as follows: 1 full year of graduate level education (18 Semester hours, 27 Quarter hours or equivalent) OR You may have a bachelor's degree and meet one of the following requirements for superior academic achievement: A GPA of 3.0 or higher on a 4.0 scale for all completed undergraduate courses or those completed in the last 2 years of study, or a GPA of 3.5 or higher on a 4.0 scale for all courses in the major field of study or those courses in the major completed in the last 2 years of study, or rank in the upper one third of the class in the college, university, or major subdivision, or membership in a national honor society recognized by the Association of College Honor Societies. OR B. Experience: You must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-5 grade level in the Federal service. Specialized experience is defined as experience assisting users with a variety of automated HR systems/software in support of an organization's program operation, and serving as a liaison between systems vendors/business partners and customers to resolve system problems or access requests. OR C. You may qualify by a combination of experience and education. To combine education and experience, the total percentage of experience at the required grade level compared to the requirement, as well as the percentage of completed education compared to the requirement must equal at least 100 percent. To qualify for the grade 05 level, you must meet the following requirements: A. Education- In the Recent Graduates Program you may qualify based solely on education as follows: four (4) years of education above the high school level. OR B. Experience: You must have 3 years of general, progressively responsible experience, 1 year of which was equivalent to at least the GS-4 level in the Federal service. This experience must demonstrate the ability to analyze problems to identify significant factors, gather pertinent data, and recognize solutions; plan and organize work; and communicate effectively orally and in writing. OR C. You may qualify by a combination of experience and education. To combine education and experience, the total percentage of experience at the required grade level compared to the requirement, as well as the percentage of completed education compared to the requirement must equal at least 100 percent. Options for qualifying based on a combination will be identified in the online questions.The experience may have been gained in either the public or private sector. One year of experience refers to full-time work; part-time work is considered on a prorated basis. To receive any credit for your work experience, please indicate dates of employment by month/year, and indicate the number of hours worked per week, on your résumé.

Education

This job does not have an education qualification requirement.

Contacts

• Address Human Resources Systems Division 200 Third Street Parkersburg, WV 26101 US
• Name: Applicant Call Center
• Phone: 304-480-7300
• Email: [email protected]