About the Position: This position is located at the Human Resources Command, The Adjutant General Directorate, Soldier Programs Services Division, Fort Knox, KY. Serves as a technical program assistant and administrative contact in the exchange of information/data between the VA and DMDC.

Duties

Makes corrections identified/verified by the VA, the Soldier, and Congressional staffers. Reviews information concerning individual service members separated under varying conditions and complex eligibility requirements. Researches, verifies, and corrects the education incentive/entitlements database as required. Responds to inquiries from Congress, HQDA, IMCOM's, Unit Commanders, individual service members, loan servicing agencies, and institutions of higher education. Prepares responses to the Army Board for Correction of Military Records relative to Post 9/11 GI Bill, MGIB, and LRP.

Requirements

• Appointment may be subject to a suitability or fitness determination, as determined by a completed background investigation.
• Incumbent subject to a One-year probationary period unless the appointee has previously met the requirements as described in 5 CFR Part 315.
• This position requires access to classified information. Incumbent of the position will be required to complete a Form SF 312, Classified Information Nondisclosure Agreement (NDA).
• This position requires that the employee occasionally travel away from the normal duty station.
• Must obtain and maintain a Secret security clearance and access.

Qualifications

Who May Apply: Only applicants who meet one of the employment authority categories below are eligible to apply for this job. You will be asked to identify which category or categories you meet, and to provide documents which prove you meet the category or categories you selected. See Proof of Eligibility for an extensive list of document requirements for all employment authorities. 30 Percent or More Disabled VeteransCurrent Department of Army Civilian EmployeesCurrent Department of Defense (DOD) Civilian Employee (non-Army)Domestic Defense Industrial Base/Major Range and Test Facilities Base Civilian Personnel WorkforceInteragency Career Transition Assistance PlanLand Management Workforce Flexibility ActMilitary Spouses, under Executive Order (E.O.) 13473Non-Appropriated Fund Instrumentality (NAFI)Non-Department of Defense (DoD) TransferPriority Placement Program, DoD Military Reserve (MR) and National Guard (NG) Technician EligiblePriority Placement Program, DoD Military Spouse Preference (MSP) EligiblePriority Placement Program, DoD MR and NG Preference Eligible Tech Receiving Disability RetirementPriority Placement Program, DoD Retained Grade Preference EligibleReinstatementVeterans Employment Opportunity Act (VEOA) of 1998 In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document. Specialized Experience: One year of specialized experience which includes 1) Assisting in completion of personnel actions in a wide variety of functional areas, such as: Promotions, board support, benefit programs, awards and decorations, retirements, occupational specialties, ID cards, commissary cards, retirement points accounting, SGLI, incentive programs, reclassifications, transfers, accessions, resignations, assignments, reassignments, separations, extensions of service, transfers between service components, official credentials, correction of errors to files, discharges and/or other corrections to the official military record, 2) Using a number of computer software packages in the performance of assigned duties which may include, but are not limited to: Word processing, database management, electronic mail, the Army Training Requirements and Resource System (ATRRS), ARPERCEN Orders and Resource System (AORS), Personnel Electronic Management System, (PERMS), Reserve Data Management System (RDMS), Total Army Personnel Data Base-Reserve (TAPDB-R), Active Guard Reserve Management Information System (AGRMIS), Integrated Work Station QWS), Contact Tracking System (CTS), Request Vacancy System (RVS), data queries and automated forms packages, AND 3) demonstrating courtesy, tact and good judgment to provide effective customer service and assistance to the managed population, supported commands and agencies, and internal offices within the organization. This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service (GS-06). Time in Grade Requirement: Applicants who have held a General Schedule (GS) position within the last 52 weeks must have 52 weeks of Federal service at the next lower grade or equivalent (GS-06).

Education

Some Federal jobs allow you to substitute your education for required experience in order to qualify. For this position, you must meet the qualification requirement using experience alone. Substitution of education for experience is NOT permitted.

Contacts

• Address HT-W6ED24 US ARMY HUMAN RESOURCES COMMAND DO NOT MAIL Fort Knox, KY 40122 US
• Name: Army Applicant Help Desk