See below for important information regarding this job. Position will be filled at any of the locations listed below. Site specific salary information as follows: Battle Creek, MI: $122,198 - $158,860 Columbus, OH: $127,408 - $165,632 Dayton, OH: $126,717 - $164,735 Fort Belvoir, VA: $139,395 - $181,216 New Cumberland, PA: $139,395 - $181,216 Ogden, UT: $122,198 - $158,860 Philadelphia, PA: $134,468 - $174,811 Richmond, VA: $127,523 - $165,782

Duties

Manages a cross functional team in developing digital services that deliver value to the internal DLA workforce contd and external stakeholders by leveraging industry best standards for user experience and interface design through a low-code/no-code platform. Fosters regular engagement with stakeholders, builds trust and rapport to effectively balance stakeholders’ needs with strategic priorities. Provides supervisory oversight of qualitative and/or quantitative methods for assessing and improving customer success outcomes and value. Responsible for exercising broad program management responsibilities for assigned areas, evaluating staffing, realigning personnel and workload to accommodate mission requirements, develops plans and goals and sets priorities for subordinate teams. Establishes and/or leads governance processes for business capability development to ensure UI/UX standards and unified customer experience guidelines are incorporated by development teams prior to production. Fosters an environment of respect, diversity, equity, inclusion collaboration, innovation, continuous learning and commitment to user experience across the team and agency. Monitors technical and operational aspects of broad programmatic issues to ensure successful completion of milestones, recommending changes or solutions to problems or redirection of efforts, as required. Coordinates closely with DLA PEO leadership in achieving the overall vision for customer experience. Completes performance appraisals and contributes to professional development and continuous learning opportunities for subordinate staff.

Requirements

• Must be a U.S. citizen
• Tour of Duty: Set Schedule
• Security Requirements: Non-Critical Sensitive with Secret Access
• Appointment is subject to the completion of a favorable suitability or fitness determination, where reciprocity cannot be applied; unfavorably adjudicated background checks will be grounds for removal.
• Fair Labor Standards Act (FLSA): Exempt
• Selective Service Requirement: Males born after 12-31-59 must be registered or exempt from Selective Service.
• Recruitment Incentives: Not Authorized
• Supervisory Probation: Required
• Completion of Supervisory Certification Program: Required
• Bargaining Unit Status: No
• Defense Acquisition Workforce position. Must complete DoD certification and other requirements. See Addtl Info.
• This position and any future selections from this announcement may be used to fill various shifts located within J6 Information Operations.

Qualifications

To qualify for a Supervisory Program Manager (IT SOLUTIONS), your resume and supporting documentation must support: A. Specialized Experience: One year of specialized experience that equipped you with the particular competencies to successfully perform the duties of the position and is directly in or related to this position. To qualify at the GS-14 level, applicants must possess one year of specialized experience equivalent to the GS-13 level or equivalent under other pay systems in the Federal service, military, or private sector. Applicants must meet eligibility requirements including time-in-grade (General Schedule (GS) positions only), time-after-competitive appointment, minimum qualifications, and any other regulatory requirements by the cut-off/closing date of the announcement. Creditable specialized experience includes: Manages aspects of projects such as evaluation of staffing, realignment of personnel and workload to accommodate mission requirements. Manages subordinate supervisors and employees in all aspects of project management by analyzing, identifying, and tracking standard metrics for software development. Communicates of project management data and goals to superiors and subordinates effectively. Administer and manage IT projects associated with the design, development, implementation, and maintenance of application software. Analyzes customer functional requirements and assisting in the design of Automated Information Systems (AIS) to support those requirements. Identifies and resolves customer support problems. Monitors and controls end-user access to enterprise level applications. Develops, reviews and executes interface agreements with customers. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Education

Substitution of education may not be used in lieu of specialized experience for this grade level.

Contacts

• Address DLA Information Operations J6 8725 John J Kingman Rd Ft Belvoir, VA 22060-6221 US
• Name: Elise Baerwald
• Phone: 717-770-2974
• Email: [email protected]