This position is to serve as the MyHealtheVet Assistant for the Veterans Healthcare System of the Ozarks (VHSO) and its Community Based Outpatient clinics (CBOCs).

Duties

Duties include but are not limited to: Provides general clerical as well as technical assistance to the MyHealtheVet Coordinator by maintaining MHV systems, secure messaging program, and electronic and/or virtual assistive equipment. Establishes, develops, and implements, at the direction or in conjunction with the MyHealtheVet Coordinator, local MyHealtheVet-related goals, strategies to meet goals, identifies responsible parties, tracks progress, including monitoring goals/activity status, and assists in the development of reports status/progress to medical center management. Ensures accountability via written communications as it relates to MHV as each of these communication skills contributes importantly to the way VHA communicates with veterans, congress, our dedicated volunteers, the public and employees. Manages multiple projects by planning and organizing activities for all Connected Health modalities. Assists in the management of multi-disciplinary teams comprised of professional, technical and support personnel to coordinate clinical and business functions for the MyHealtheVet and VA mobile apps program. Assists in the development of multimedia campaign materials (e.g., printed articles, brochures, videos) to enlighten target population. Utilizes interpersonal communications skills to deal the Veterans who are difficult, hostile, or distressed, working with co-workers, supervisors, and high-level management, and negotiating. Performs other duties as assigned. Work Schedule: Monday through Friday, 8:00 am - 4:30 pm (subject to change based on the needs of the agency) Telework: VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. This position may be authorized for telework. Telework eligibility will be discussed during the interview process. Virtual: This is not a virtual position. Position Description/PD#: Program Support Assistant/PD033070 Relocation/Recruitment Incentives: Not Authorized. Critical Skills Incentive (CSI): Not Approved. Permanent Change of Station (PCS): Not Authorized. Financial Disclosure Report: Not required.

Requirements

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 04/29/2024. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-07 position you must have served 52 weeks at the GS-06. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-06 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to Knowledge of VHA, VISN and Medical Center rules, regulations and policies; Knowledge of office procedures, policies and goals and how they relate to medical center services; Providing administrative and technical support for the management of various programs; maintaining databases and utilizing various software programs such as iOS, android, etc and web browser operations with other connected health programs to maintain information; experience operating a variety of technical equipment, i.e., PC in a Windows environment. Note: Experience must be fully documented on your resume and must include job title, duties, month and year start/end dates AND hour worked per week. You will be rated on the following Competencies for this position: Administration and ManagementCommunicationsEducation and Training Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: Work is primarily sedentary, but may require periods of standing during presentations, briefings, speeches, health fair activities, etc., although some slight physical effort may be required. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

There is no educational substitution at this grade level.

Contacts

• Address Fayetteville AR VA Medical Center 1100 North College Avenue Fayetteville, AR 72703 US
• Name: SooJin Rademacher
• Phone: 512-915-6978
• Email: [email protected]