About the Position: Serves as the UX/ Decision Suport Branch Chief within the Workforce Integration Division, Enterprise Systems Directorate, Ft. Lee, VA. The Division provides a variety of Enterprise Resource Planning (ERP) and Sustainment Information Systems (SIS) services including capability development, communications, training, development and administration, metrics and analytics, and systems documentation IAW DoDi 5000.75.

Duties

Collaborate with senior management to develop and implement the Army vision for the user experience to ensure the highest level of value, utility, and user satisfaction with ERP products and services. Establish baseline measures to determine the overall satisfaction of the tactical user with SIS products, services, and tools. Develop, maintain, and report on the qualitative and quantitative aspects of the Sustainment Information Systems (SIS) user experiences. Perform survey research to assess customer feedback to detect areas of weakness and identify ways to strengthen customer loyalty and improve satisfaction with SIS products, services, and tools. Participate in all levels of planning, development, and testing necessary to implement new user experience interfaces and analytic systems. Prepare and present findings that creates responsive, human centered designed user interfaces and analytics. Serve as Branch Chief within the Workforce Integration Division and provide advice, counsel or instructions subordinates. Coordinate work based on priority cases, requirements of the assignment, and resources available.

Requirements

• Appointment may be subject to a suitability or fitness determination, as determined by a completed background investigation.
• This position requires the incumbent be able to obtain and maintain a determination of eligibility for a Secret security clearance or access for the duration of employment.
• This position has a Temporary Duty (TDY) or business travel requirement of 25% of the time.

Qualifications

Who May Apply: Only applicants who meet one of the employment authority categories below are eligible to apply for this job. You will be asked to identify which category or categories you meet, and to provide documents which prove you meet the category or categories you selected. See Proof of Eligibility for an extensive list of document requirements for all employment authorities. 30 Percent or More Disabled VeteransCurrent Department of Army Civilian EmployeesCurrent Department of Defense (DOD) Civilian Employee (non-Army)Defense Civilian Intelligence Personnel System (DCIPS) Interchange AgreementDomestic Defense Industrial Base/Major Range and Test Facilities Base Civilian Personnel WorkforceInteragency Career Transition Assistance PlanLand Management Workforce Flexibility ActMilitary Spouses, under Executive Order (E.O.) 13473Non-Appropriated Fund Instrumentality (NAFI)Non-Department of Defense (DoD) TransferPriority Placement Program, DoD Military Reserve (MR) and National Guard (NG) Technician EligiblePriority Placement Program, DoD Military Spouse Preference (MSP) EligiblePriority Placement Program, DoD MR and NG Preference Eligible Tech Receiving Disability RetirementPriority Placement Program, DoD Retained Grade Preference EligibleVeterans Employment Opportunity Act (VEOA) of 1998 In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document. Specialized Experience: One year of specialized experience which includes operating within an ERP/SIS at an advanced level, using analytic tools to make timely decisions to improve operations. Experience creating unique user interface improvement recommendations to streamline user end-to end transaction execution. Provides leadership and direction and professional development to subordinates while executing the branch's mission to enhance SIS UI and analytics. This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service (GS-12). You will be evaluated on the basis of your level of competency in the following areas: Design InterfaceHuman Resources ManagementProblem SolvingTechnical Competence Time in Grade Requirement: Applicants who have held a General Schedule (GS) position within the last 52 weeks must have 52 weeks of Federal service at the next lower grade or equivalent (GS-12).

Education

Some federal jobs allow you to substitute your education for the required experience in order to qualify. For this job, you must meet the qualification requirement using experience alone--no substitution of education for experience is permitted.

Contacts

• Address AQ-APF-W3XTAA US ARMY COMBINED ARMS SUPPORT CMD DO NOT MAIL Fort Gregg-Adams, VA 23801 US
• Name: Army Applicant Help Desk