About the Position: Serves as the principal staff advisor to The Adjutant General (TAG), The Adjutant General Directorate (TAGD), Human Resources Command (HRC) on management and tracking of efforts focused on building and sustaining improved customer service;increasing engagement and retention; and strengthening the goal to become a high reliability organization.

Duties

Performs short- and long-range planning of organizational projects, goals, and work. Analyze trends and report appropriate metrics to evaluate the connection between the Total Army Customer experience (Soldiers, Veterans, Family Members), employee engagement, quality and safety and improved customer experience. Measure and track the impact of initiatives on the company’s data and key performance indicators (KPIs), including overall customer sentiment and customer satisfaction metrics. Develop and support enterprise-wide staff, customer service, and social media strategies that improve the overall Human Resources experience. Leads social media presence throughout the directorate.

Requirements

• Appointment may be subject to a suitability or fitness determination, as determined by a completed background investigation.
• THIS IS A FINANCIAL MANAGEMENT Level 2 Certified position. This certification requirement is a condition of employment for this position. Failure to obtain this certification within the required time may subject the incumbent to adverse action.
• Permanent Change of Station (PCS) cost is not authorized.
• Must be able to obtain and maintain a Secret security clearance.

Qualifications

Who May Apply: Only applicants who meet one of the employment authority categories below are eligible to apply for this job. You will be asked to identify which category or categories you meet, and to provide documents which prove you meet the category or categories you selected. See Proof of Eligibility for an extensive list of document requirements for all employment authorities. 30 Percent or More Disabled VeteransCurrent Department of Army Civilian EmployeesCurrent Department of Defense (DOD) Civilian Employee (non-Army)Domestic Defense Industrial Base/Major Range and Test Facilities Base Civilian Personnel WorkforceInteragency Career Transition Assistance PlanLand Management Workforce Flexibility ActMilitary Spouses, under Executive Order (E.O.) 13473Non-Appropriated Fund Instrumentality (NAFI)Non-Department of Defense (DoD) TransferPriority Placement Program, DoD Military Reserve (MR) and National Guard (NG) Technician EligiblePriority Placement Program, DoD Military Spouse Preference (MSP) EligiblePriority Placement Program, DoD MR and NG Preference Eligible Tech Receiving Disability RetirementPriority Placement Program, DoD Retained Grade Preference EligibleReinstatementVeterans Employment Opportunity Act (VEOA) of 1998 In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document. Specialized experience: One year of specialized experience which includes 1) analyzing trends to evaluate connections. 2) Tracking the impact of initiatives on the company's data, metrics, and/or and key performance indicators (KPIs). 3) Performing short- and long-range planning of organizational projects, goals, and work. And 4) Developing enterprise-wide strategies to improve organizational performance. This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service (GS-12). Time in Grade Requirement: Applicants who have held a General Schedule (GS) position within the last 52 weeks must have 52 weeks of Federal service at the next lower grade or equivalent (GS-12).

Education

Some federal jobs allow you to substitute your education for the required experience in order to qualify. For this position, you must meet the qualification requirement using experience alone, NO substitution of education for experience is permitted.

Contacts

• Address HT-W6ED24 US ARMY HUMAN RESOURCES COMMAND DO NOT MAIL Fort Knox, KY 40122 US
• Name: Army Applicant Help Desk