You will serve as a Transportation Assistant (Call Center) in the Navy Household Goods (HHG) Personal Property Shipping Office (PPSO) of NAVSUP FLC SD GF.

Duties

You will provide entitlement counseling and quality control services along with shipment and storage management services to military and civilian service member's incident to movement of household goods. You will receive, analyze, and provide technical support, information and services to customers as they attempt to move, store, and receive household goods, professional gear, express shipments, and unaccompanied baggage. You will determine the next level source of support for customers and service providers to contact for further technical or locality based assistance. You will research, compile, and evaluate data to identify patterns, causal factors and failures and determine solutions. You will review various sources of data to determine unusual trends and differences within the multi systems utilized. You will use a variety of communication, negotiating, and interviewing techniques to listen, understand, explain and resolve complex processes and procedures.

Requirements

• Must be a US Citizen.
• Must be determined suitable for federal employment.
• Must participate in the direct deposit pay program.
• New employees to the Department of the Navy will be required to successfully pass the E-Verify employment verification check. To learn more about E-Verify, including your rights and responsibilities, visit e-verify.gov
• Generally, current federal employees applying for GS jobs must serve at least one year at the next lower grade level. This requirement is called time-in-grade. Time-in-grade requirements must be met by the closing date of this announcement.
• Within the Department of Defense (DoD), the appointment of retired military members within 180 days immediately following retirement date to a civilian position is subject to the provisions of 5 United States Code 3326.
• Males born after 12-31-59 must be registered for Selective Service.
• This is a bargaining unit position.
• You will be required to obtain and maintain an interim and/or final security clearance prior to entrance on duty. Failure to obtain and maintain the required level of clearance may result in the withdrawal of a job offer or removal.
• This position may require travel from normal duty station to CONUS and OCONUS and may include remote or isolated sites. You must be able to travel on military and commercial aircraft for extended periods of time

Qualifications

FOR GS-06: Your resume must demonstrate at least one year of specialized experience at or equivalent to the GS-05 grade level or pay band in the Federal service or equivalent experience in the private or public sector performing the duties of a transportation assistant. Specialized experience should include: 1) Providing customer service while interpreting rules and regulations and communicating technically and tactfully with customers; 2) De-escalating low level and tense situations via email, phone, or in-person; and 3) Inputting and retrieving data and information from various databases and computer systems. FOR GS-07: Your resume must demonstrate one year of specialized experience equivalent to the next lower grade level (GS-06) or pay band in the federal service, or equivalent experience in the private or public sector demonstrating a knowledge and application of an extensive body of traffic management and transportation regulations, methods, practices and automated transportation information systems related to all areas of household goods and personal property (HHG/PP) shipment management . You utilize this knowledge to perform a wide variety of interrelated or nonstandard transportation support assignments and resolve a wide range of problems with regard to shipping personal property, household goods, unaccompanied baggage, boats and /or privately owned vehicles (POV's). My experience also includes performing HHG/PP entitlement counseling, quality control services, as well as shipment and storage management services. Examples of specialized experience may include: 1) Apply a wide range of traffic management and transportation policies, principles, and methodology to execute and resolve personal property shipment management issues including household goods, property entitlement counseling, inbound and outbound shipment management, non-temporary storage, quality assurance, and provide procedures for processing loss and damage claims; 2) Demonstrate a functional knowledge of computer systems through the use of both commercial and government transportation information systems for personal property counseling and shipments, calculating shipment costs, reconciling shipment errors and/or assisting with filing loss and damage claims; 3) Utilize expertise in personal property/household goods procedures and requirements to interpret policies and procedures, determine entitlements and resolve complex transportation issues; and 4)Ability to de-escalate high level tense situations and guide customers using problem solving skills, troubleshooting techniques, or other available resources. Additional qualification information can be found from the following Office of Personnel Management website: https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/#url=List-by-Occupational-Series Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.

Education

In lieu of general/specialized experience, you may qualify with the following education or combination of both education and experience:

I have successfully completed one full year of graduate level education that is directly related to the position being filled. https://www.usajobs.gov/Help/working-in-government/unique-hiring-paths/students/federal-occupations-by-college-major/

A transcript must be submitted with your application if qualifying using education. See Required Documents for additional information.

Contacts

• Address NAVSUP FLC SD GF 3985 Cummings Road San Diego, CA 92136 US
• Name: Department of Navy EIC
• Email: [email protected]