Please limit your resume to 5 pages. If more than 5 pages are submitted, only the first 5 pages will be reviewed to determine your eligibility/qualifications. About the Position: The incumbent will serve as the supervisor for multiple shifts, round-the-clock, of Public Safety Dispatchers; consisting of emergency call-takers and emergency dispatchers for Military and Civilian Police, Emergency Medical services, Fire & Emergency services, and Integrated Commercial Intrusion Detection (ICID).

Duties

Oversee the day-to-day operations to ensure efficient handling of emergency and non-emergency calls. Coordinate with emergency responders such as police, fire, and medical services to ensure timely and appropriate response to emergencies. Develop and enforce protocols and procedures for dispatch operations to ensure compliance with regulations and best practices. Provide ongoing training and professional development opportunities for dispatch staff to enhance skills and knowledge. Oversee the use and maintenance of dispatch equipment and technology, including radio systems, computer-aided dispatch (CAD) systems, and telecommunications equipment. Ensure accurate and thorough documentation of incidents, including recording information, dispatching units, and maintaining records. Ensure compliance with relevant laws, regulations, and policies, and prepare reports as required by governing agencies. Identify opportunities for process improvement and implement changes to enhance the effectiveness and efficiency of dispatch operations.

Requirements

• Appointment may be subject to a suitability or fitness determination, as determined by a completed background investigation.
• This position has been designated "Mission Essential". In the event of severe weather conditions or other such emergency type situations the incumbent is required to report to work or remain at work as scheduled to support mission operations.
• This position has been designated as "Emergency-Essential". Emergency-Essential designation takes precedence over any transportation agreement or military recall status.
• A one year probation to assess your ability to perform supervisory duties is required unless previously completed.
• Due to the nature of this position, employees are required to work both planned and unscheduled overtime.
• Incumbent must pass a pre-employment; fingerprint based criminal history investigation for any location that accesses Criminal Justice Information Systems.
• Incumbent may be required to wear a uniform.
• This position may require rotating shift work to provide coverage on evenings, weekends, holidays, or special situations.
• This position maybe subject to call back, on-call, and mandatory overtime as the mission requires.
• This position requires Basic Life Support Cardiopulmonary Resuscitation (CPR) training certification from, or in accordance with, the American Heart Association and American Red Cross within one year.
• This position requires State NCIC certification within 6 months of start date.
• Continuous current certification is a condition of employment. The incumbent is responsible for attaining continuing dispatch education (CDE) requirements through in-service training and pass in accordance with predetermined course requirements.
• This position requires the incumbent be able to obtain and maintain a determination of eligibility for a Secret security clearance or access for the duration of employment.
• For additional certification requirements, see "Additional Information" Tab.

Qualifications

Who May Apply: Only applicants who meet one of the employment authority categories below are eligible to apply for this job. You will be asked to identify which category or categories you meet, and to provide documents which prove you meet the category or categories you selected. See Proof of Eligibility for an extensive list of document requirements for all employment authorities. 30 Percent or More Disabled VeteransCurrent Department of Army Civilian EmployeesCurrent Department of Defense (DOD) Civilian Employee (non-Army)Domestic Defense Industrial Base/Major Range and Test Facilities Base Civilian Personnel WorkforceInteragency Career Transition Assistance PlanLand Management Workforce Flexibility ActMilitary Spouses, under Executive Order (E.O.) 13473Non-Department of Defense (DoD) TransferPeople with Disabilities, Schedule APriority Placement Program, DoD Military Reserve (MR) and National Guard (NG) Technician EligiblePriority Placement Program, DoD Military Spouse Preference (MSP) EligiblePriority Placement Program, DoD MR and NG Preference Eligible Tech Receiving Disability RetirementPriority Placement Program, DoD Retained Grade Preference EligibleVeterans Employment Opportunity Act (VEOA) of 1998 In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document. Specialized Experience: One year of specialized experience which includes: (1) Performing and/or coordinating the dispatch of emergency response personnel such as police, fire, and medical units to incidents reported via 911 or other emergency lines; (2) Utilizing specialized dispatching software and/or communication systems to efficiently manage emergency responses and relay information to field units; and (3) Responding to inquiries and/or complaints regarding emergency services and dispatching procedures. This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service (GS-07). You will be evaluated on the basis of your level of competency in the following areas: Customer Service (Clerical/Technical)Emergency CommunicationIncident ManagementManages Human ResourcesOral CommunicationTeaches Others Time in Grade Requirement: Applicants who have held a General Schedule (GS) position within the last 52 weeks must have 52 weeks of Federal service at the next lower grade or equivalent (GS-07).

Education

Some federal jobs allow you to substitute your education for the required experience in order to qualify. For this job, you must meet the qualification requirement using experience alone--no substitution of education for experience is permitted.

Contacts

• Address FT-W0UCAA US ARMY IMCOM-USAG FT MYER DO NOT MAIL Fort Myer, VA 22211 US
• Name: Army Applicant Help Desk