Please limit your resume to 5 pages. If more than 5 pages are submitted, only the first 5 pages will be reviewed to determine your eligibility/qualifications. About the Position: This Public Safety Dispatcher (OA) position has multiple vacancies located in Fort Myer, VA and Fort McNair, DC.

Duties

Perform emergency service duties with critical timelines. Evaluate 911 emergency calls. Dispatch appropriate emergency services (police, fire or medical) personnel. Determine cause of alarm and initiate appropriate response. Operate all dispatch and alarm systems to dispatch appropriate personnel. Conduct testing/maintenance of various systems. Provide emergency responders with situational information. Transmit emergency request to appropriate emergency personnel. Provide instructions to caller regarding specific procedures to take in emergency situations. Maintain daily events, emergencies, processes, or notifications received according to protocols. Prepare and maintain reports using a variety of word processing software programs. Utilize an electronic incident reporting system.

Requirements

• Appointment may be subject to a suitability or fitness determination, as determined by a completed background investigation.
• Obtain and maintain within 6 months of employment DoD Telecommunicator I and II certification (or equivalent).
• Obtain and maintain within 6 months of employment DoD Hazmat Awareness and Operations certification.
• Obtain and maintain within 6 months of employment certification in Basic Life Support CPR.
• Obtain and maintain within 6 months of employment certification in Virginia Criminal Information Network (VCIN), National Law Enforcement Telecommunications System (NLETS) and National Crime Information Center (NCIC) certification.
• Obtain and maintain within 6 months of employment certification in Advance Fire Services Dispatching, Advance Police Services dispatching, and Non-emergency Call Handling.
• Obtain and maintain within 12 months of employment certification in Emergency Police Dispatch.
• Obtain and maintain within 12 months of employment certification in Emergency Fire Dispatch.
• Obtain and maintain within 12 months of employment certification in Emergency Medical Dispatch.
• Continue dispatch education (CDE) requirements through in-service training. The employee must maintain an overall compliance score in the performance of duties of 90 percent, or better, as reviewed by the Advanced Quality Assurance (AQUA) software.
• Work requires up to 12-hour rotating shifts which includes days, nights, weekends and holidays.
• Employee is required to work (weather essential) regardless of weather conditions, Terrorist Force Protection Condition (TFPCON) or installation closure and to report to the duty station at the regularly scheduled time.
• This position requires a Secret Clearance.
• Subject to call back, on-call, and mandatory overtime as the mission requires.
• This position may require the employee to wear a uniform.
• This position requires a qualified typist. A qualified typist can type 40 words per minute based on a 5 minute sample with three or fewer errors.
• Travel Duty may be required up to 10% of the time.
• Obtain and maintain within 6 months of employment certification in Domestic Violence Intervention, Suicide Intervention, 9-1-1 Liability, Hazmat Preparedness for Dispatchers, and Advance Public Safety Dispatching.

Qualifications

Who May Apply: Only applicants who meet one of the employment authority categories below are eligible to apply for this job. You will be asked to identify which category or categories you meet, and to provide documents which prove you meet the category or categories you selected. See Proof of Eligibility for an extensive list of document requirements for all employment authorities. In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document. Specialized Experience: One year of specialized experience which includes: Answer emergency 911 calls; dispatch appropriate equipment in emergency situations; perform intervention with distraught emergency callers; and/or maintain reports and retrieve information. This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service GS-06. Some federal jobs allow you to substitute your education for the required experience in order to qualify. For this job, you must meet the qualification requirement using experience alone--no substitution of education for experience is permitted. Proficiency Requirement: This position requires a qualified typist. A qualified typist can type 40 words per minute based on a 5-minute sample with three or fewer errors. You will be evaluated on the basis of your level of competency in the following areas: Customer Service (Clerical/Technical)Information Technology ApplicationManages and Organizes InformationOral Communication Time in Grade Requirement: Applicants who have held a General Schedule (GS) position within the last 52 weeks must have 52 weeks of Federal service at the next lower grade or equivalent (GS-06).

Education

FOREIGN EDUCATION: If you are using education completed in foreign colleges or universities to meet the qualification requirements, you must show the education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

Contacts

• Address FT-W0UCAA US ARMY IMCOM-USAG FT MYER DO NOT MAIL Fort Myer, VA 22211 US
• Name: Army Applicant Help Desk