All positions are located in the Office of Computer and Communications Systems (OCCS), Systems Technology Branch (STB), Facilities Management Section (FMS).

Duties

As an IT Specialist, you will: Provide operational coverage and support for a Data center that operates 24 hours a day, seven days a week; monitor the health and performance of NLM IT systems, troubleshoots issues, escalates unresolvable issues to subject matter experts. Perform software installation to support ongoing NLM application upgrade projects; assist with hardware support that includes the installation, integration and acceptance testing of newly delivered systems. Track work schedules, due dates and maintenance schedules; coordinate activities with external parties, track and report progress Track hardware assets in the data center and accounts for assets entering and leaving the data center. Maintain procedural and technical manuals and software documentation for other technical support staff. Provide Tier 2 Help Desk services for NLM staff, contractors, and patrons; participate in delivery of customer services including troubleshooting and customer assistance in response to customer requirements. Participate in preventing, monitoring, responding, tracking, and intervention of NLM wide system, network, operation, security events, and problems monitored through various network, system and application monitoring tools. Maintain user access and privileges, software and other related items necessary for the smooth operation of the Network Operations and Security Center (NOSC) and OCCS IT systems. Monitor Data Center Infrastructure Management (DCIM) tools utilized by NLM. Review and support schedules, due dates, and maintenance schedules related to specific infrastructure systems, and understand their impact on the data center. Keep abreast of operational and technical information for the infrastructure systems by referencing FMS procedures, technical manuals, training manuals, troubleshooting scenarios and software documentation.

Requirements

• U.S. Citizenship requirement or proof of being a U.S. National must be met by closing date.
• Employment is subject to the successful completion of the pre-appointment process (i.e., background investigation, verification of qualifications and job requirements, completion of onboarding forms, submission of required documents, etc.)
• Males born after December 31, 1959 must be registered with the Selective Service.
• Applicants must meet all qualifications requirements within thirty (30) calendar days of the closing date of this announcement, including time in grade.

Qualifications

For all IT positions, individuals must have IT-related experience demonstrating each of the four competencies listed below: Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. AND You qualify at the GS-11 level, if you meet one of the following qualification requirements: Completed a Ph.D. or equivalent doctoral degree, in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management OR a degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks, OR three (3) full years of progressively higher level graduate education in one of the areas described above leading to such a degree; OR You must demonstrate in your resume at least one (1) year of qualifying experience equivalent to at least the GS-09 level in the Federal service obtained in either the private or public sector, performing the following types of tasks: serving as a technical specialist in implementing and supporting hosting infrastructure technologies; utilizing network and system scanning tools to detect security risks and vulnerabilities; participating with other specialists on maintaining enterprise operating systems; providing assistance to customers in support of application systems hosted on an organization's servers; and responding to user inquiries and problem reports regarding supported applications. Do not copy and paste the duties, specialized experience, or occupational assessment questionnaire from this announcement into your resume as that will not be considered a demonstration of your qualifications for this position. You will receive credit for all experience material to the position, including experience gained in religious, civic, welfare, service, and organizational activities, regardless of whether you received pay. Preview assessment questionnaire before you apply: https://apply.usastaffing.gov/ViewQuestionnaire/12347676

Education

If you qualify based on education in lieu of specialized experience, you are strongly encouraged to submit a copy of your transcripts or a list of your courses including titles, credit hours completed and grades. Unofficial transcripts will be accepted in the application packages. Official transcripts will be required from all selectees prior to receiving an official offer. Click here for information on Foreign Education.

Contacts

• Address National Institutes of Health 6701 Rockledge Drive Bethesda, MD 20892 US
• Name: Douglas Bruno
• Phone: 240-406-8230
• Email: [email protected]