The Program Specialist serves the Office of High Reliability (OHR) at West Palm Beach VAMC, providing consultative oversight focusing on all performance improvement program activities involving inpatient and outpatient areas on the main campus and community based outpatient clinics for primary care, mental health, and all specialty clinics.

Duties

Major Duties include but not limited to: Manages all information tracking using local and National databases for Peer Review, Patient Safety Risk Management, Utilization Management, EPRP, CSC, and all other programs aligned under the Office of High Reliability and Quality Management. Serves the coordinator for the SharePoint site for the Service. Tracks all RCA actions and outcome measures from the National Center for Patient Safety (NCPS), (SPOT) database to unsure timeliness of completion. Responsible for all programs meeting planning to include agenda, outlook calendar invites (management of entire meeting), meeting minutes, etc. Directs the writing and management of the Risk Management and Peer Review Medical Center Policies (MCPs) and SOPs and manages the policies through collaboration and posting. Assist the Risk Managers with the processing of Office of Medical Legal Affairs (OMLA) , National Practitioner Data Bank (NPDB) and credentialing and privileging documents. Extracts and tracks data, develops effective graphs for analysis to identify trends and makes recommendations from sourced data and assists both Chief and Associate Chief with all additional projects. Serves as a Recorder on all Root Cause Analysis and Healthcare Failure Mode Effect Analysis process teams as well as all Patient Safety Program annual requirement projects. Assists with end of year Annual Summaries for QM programs. Uses Microsoft Word or comparable word processing software to execute several office automations functions such as storing and retrieving electronic documents and files; activating printers; inserting and deleting text; and formatting letters, reports, and memoranda. Competent in the use of Excel, PP, Outlook, Teams and all related software tools to assist the Department with organizational initiatives. Provides support to Controlled Substance (CSC) Program to include but not limited to monthly summary of CSC findings (including discrepancies and vulnerabilities) the Medical Center Director or CMOP Director, Chief of Staff, Chief Nurse Executive, Associate Chief of Staff for Research, Chief of Pharmacy, and Chief of Police and Security. Assists CSC and ensures all CS inspections are conducted according VHA Directive 1108.02(2). Responsible for all programmatic duties as described in the VHA Directive 1108.02(2). Responsible and accountable as the Alternate Controlled Substance Coordinator. As the Alternate CSC, the incumbent will complete all training and orientation related to these duties and be proficient in running the Controlled Substance Program independently and the alternate. Performs other related duties as assigned by Chief and Associate Chief of OHR/QM. Work Schedule: 8:00am-4:30pm, Monday-Friday Telework: VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. This position may be authorized for telework. Telework eligibility will be discussed during the interview process. Virtual: This is not a virtual position. Position Description/PD#: Program Specialist/PD02799-A Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized Financial Disclosure Report: Not required

Requirements

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 04/15/2024. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-09 position you must have served 52 weeks at the GS-07. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience and/or education as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-07 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: manage and analyze administrative, clinical, and technical health care programs; generate working documents and forms such as spreadsheets, databases, word processing, graphs/tables, and other similar products; coordinate activities to inquiries, issue resolution, or problems encountered for the Medical Center; assist in reporting and tracking medical center incidents. OR, Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have master's or equivalent graduate degree, OR, 2 full years of progressively higher level graduate education leading to such a degree. OR, Combination: Applicants may also combine education and experience to qualify at this level. You must have an combination of specialized experience and education as described above. You will be rated on the following Competencies for this position: Data ManagementOrganizational Performance ImprovementRisk Management Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: The work is primarily sedentary, although some slight physical effort may be required. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

Contacts

• Address West Palm Beach VA Medical Center 7305 North Military Trail West Palm Beach, FL 33410 US
• Name: Tashima Beach
• Email: [email protected]