As a Contact Representative at the GS-0962-5 level, you will be an integral part of Retirement Services, Office of Personnel Management. If selected, you will be responsible for providing information and assistance to meet the needs of our customers including retirees, their survivors and representatives, and others who have an interest in the retirement and insurance benefit programs.

Duties

Use retirement systems technology to answer and resolve customer inquiries received as written and/or electronic correspondence. Administers requested adjustments to annuitant records and benefits affecting payments and entitlements as well as items such as address and bank account changes, marital status and name changes, and tax withholding. Computes standard payment plans and/or authorizes special payment plans to assist customers in repaying debts due to the Government. Uses automated or other systems, to track cases and workloads assigned to the staff, monitoring location, current case status, and assignment. Responds to requests for general information about retirement and insurance benefits and expedite payments of survivor benefits to eligible widow(s).

Requirements

Qualifications

For the GS 5: You must have at least one year of experience equivalent to the GS-4 level in the Federal service which include: 1) Explaining or answering questions about programs or products; and 2) Assisting customers in completing forms or applications; and 3) Reviewing forms and/or claims for completeness, accuracy, and compliance with regulations; and 4) Retrieving and scanning of documents in an automated system. OR Have successfully completed four years of education above the high school level obtained in an accredited business, secretarial or technical school, junior college, college or university.(Note: You must attach a copy of your transcripts.) OR Have a combination of the education and experience to qualify at this level. To calculate your percentage of education, divide your semester hours of education beyond two years (total semester hours minus 60) by 60. To calculate your percentage of experience, divide the total months of full-time experience by 12. If your experience was part-time, convert to full-time by dividing the number of hours worked per week by 40 then multiply by number of months worked. Add the two percentages. The total must equal at least 100 percent to qualify. (Note: You must attach a copy of your transcripts.) You must meet all qualification and eligibility requirements by the closing date of this announcement. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of experience is considered to be 40 hours of work per week. Applicants wishing to receive credit for such experience must clearly indicate their duties and responsibilities for each position and annotate the number of hours a week spent in each position. This may be reflected on the resume as either hours work or fulltime.

Education

There are no educational requirements for this position.

Contacts

• Address Retirement Services 1900 E St., NW Washington, DC 20415 US
• Name: OPM Human Resources
• Phone: 202-606-9321
• Email: [email protected]