About the Position: About the Position: The Civilian Human Resources Agency is the Department of the Army organization providing civilian human resources support. Our mission is to recruit, develop, and sustain a professional civilian workforce through effective, efficient, and responsive HR products and services.

Duties

Provide technical assistance including configuration, installation, on-site troubleshooting of Desktop hardware, peripherals, laptops, Commercial Off the Shelf (COTS) software, application software requirements, and customer unique requirements. Lead personnel in performing installation and hardware maintenance of Personal Computers (PCs). Participate in coordinating effective and efficient on-site hardware and software configuration and installation support to include preparing specifications, communication capability, and guidelines for the activity. Assist in analyzing user requirements and defining alternative system approaches to solve automation problems. Implement and administer elements of the Information Assurance (IA) program as the Information Assurance Security Officer (IASO). Apply knowledge of Video Teleconferencing (VTC) networks in order to set up, operate, and troubleshoot operational video teleconferencing problems.

Requirements

• Appointment may be subject to a suitability or fitness determination, as determined by a completed background investigation.

Qualifications

Who May Apply: Only applicants who meet one of the employment authority categories below are eligible to apply for this job. You will be asked to identify which category or categories you meet, and to provide documents which prove you meet the category or categories you selected. See Proof of Eligibility for an extensive list of document requirements for all employment authorities. Current Department of Army Civilian EmployeesDomestic Defense Industrial Base/Major Range and Test Facilities Base Civilian Personnel WorkforceInteragency Career Transition Assistance PlanLand Management Workforce Flexibility ActMilitary Spouses, under Executive Order (E.O.) 13473Priority Placement Program, DoD Military Reserve (MR) and National Guard (NG) Technician EligiblePriority Placement Program, DoD Military Spouse Preference (MSP) EligiblePriority Placement Program, DoD MR and NG Preference Eligible Tech Receiving Disability RetirementPriority Placement Program, DoD Retained Grade Preference EligibleVeterans Employment Opportunity Act (VEOA) of 1998 In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document. Specialized Experience required for GS-12: To qualify based on your work experience, your resume must describe at least one year of experience which prepared you to do the work in this job. Specialized experience is defined as experience that is typically in or related to the work of the position to be filled, such as: diagnosing and resolving operating system problems in response to customer reported incidents; researching, evaluating, and providing feedback on problematic trends and patterns in customer support requirements; installing, configuring, troubleshooting, and/or maintaining customer hardware and software; and developing and managing customer service performance requirements.. This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service (GS-11). You will be evaluated on the basis of your level of competency in the following areas: Customer ServiceInformation AssuranceOperating SystemsTechnology Awareness Time in Grade Requirement: Applicants who have held a General Schedule (GS) position within the last 52 weeks must have 52 weeks of Federal service at the next lower grade or equivalent (GS-11).

Education

Some federal jobs allow you to substitute your education for the required experience in order to qualify. For this job, you must meet the qualification requirement using experience alone--no substitution of education for experience is permitted.

Contacts

• Address CA-W1J401 CIVILIAN HUMAN RESOURCES AGCY HQ DO NOT MAIL Aberdeen Proving Ground, MD 21005 US
• Name: Army Applicant Help Desk