The Supervisory Medical Administration Specialist position provides managerial leadership, monitoring, and expert technical health administration guidance to Health Administration Service Patient Administrative Services staff, as well as consultative and support services to Product Lines throughout the facilities.

Duties

The Supervisory Medical Administration Specialist provides leadership and management over all aspects of multiple departments with facility-wide customer service and operational impacts, including Registration/Eligibility/ Admissions; 24/7 Administrative Officers of the Day (AOD); HAS support to Community Based Outpatient Clinics (CBOC); and 24/7 facility Telephone Operators. The major duties and responsibilities include, but are not limited to: Requires comprehensive knowledge of the range of administrative laws, policies, regulations, and precedents applicable to the administration of one or more important public program. Responsible for evaluation, planning, direction and management of all Patient Administrative Services. Researches and/or analyzes issues relating to Appointment Management, performance measures, data entry requirement for administrative data, eligibility, enrollment data processing, patient care data capture, electronic workload capture, and ambulatory care data capture. Establishes cost management, cost containment and/or cost reduction for his/her programs, through projecting needs and revising existing operating procedures. Identifies problem and/or opportunities to improve performance through such avenues as informal meetings, statistical data, occurrence screens, incident reporting, procedure case review Work Schedule: Monday through Friday, 8:30 am to 5:00 pm Telework: NotAvailable Virtual: This is not a virtual position. Position Description/PD#: Supervisory Medical Admin Specialist (Chief of PAS)/PD07699O Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized Financial Disclosure Report: Not required

Requirements

• You must be a U.S. Citizen to apply for this job
• Selective Service Registration is required for males born after 12/31/1959
• You may be required to serve a probationary period
• Subject to background/security investigation
• Selected applicants will be required to complete an online onboarding process
• Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP)
• Participation in the Coronavirus Disease 2019 (COVID-19) vaccination program is a requirement for all Department of Veterans Affairs Personnel

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement,04/16/2024 . Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-12 position you must have served 52 weeks at the GS-11. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience and as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-11 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Supervision and oversight of the planning, directing and managing the administrative support activities; plan, schedule, and carry out major projects for analysis and evaluation; establish and implement performance range standards for section quality and productivity; coordinate a quality assurance program; and collection, validation, interpretation, analysis, and reporting. You will be rated on the following Competencies for this position: Technical Competence Administration and Management Analytical Reasoning Budget Administration Critical Thinking Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: Regular and recurring work is mostly sedentary involving sitting at a desk, although the position requires the ability to move from one geographic location of the facility to another. The incumbent works with a computer screen and keyboard. Some physical effort such as standing, walking, bending or prolonged sitting may be required. The incumbent may be exposed to walking to outlying areas. The work places no special physical demands on the employee. Preferred experience: COR I with the willingness to obtain COR II within the first year. Have knowledge of all areas of HAS (OPS/CSU/E&E/BT/VTP) For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

There is no educational substitution at this grade level.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html.

Contacts

• Address Ralph H Johnson Department of Veterans Affairs Medical Center 109 Bee Street Charleston, SC 29401 US
• Name: Lois Auge
• Phone: 706-002-0094 X20094
• Email: [email protected]