This position is located in Management Directorate, Office of Human Capital and Training, Academy Training Center. As a Supervisory Operations Support Specialist, you will provide direction for a variety of human resource and management services essential to the direction and operation of the USCIS Academy Training Center.

Duties

Supervise a team of Operations Support Specialists personnel who plan, develop and manage the Academy wide functions related to human capital management. Serve as the technical subject matter expert in human resource and training programs related to planning, organizing, and implementing workforce initiatives for the organization. Effectively communicate with senior-level officials in the organization to develop strategies for hiring, employee relations, and performance management. Interpret and apply policy and directives, develop technical guidance, and provide recommendations to management regarding personnel matters. Carry out EEO policies and program activities, employee discipline, resolve complaints and grievances not requiring referral to higher authority and recommend solutions for those referred to higher organizational levels.

Requirements

Qualifications

The qualifications for this position must be met by 11:59 PM (Eastern Time) on 11/09/2023. Current Federal employees must have served 52 weeks at the lower grade or equivalent grade band in the Federal service. The Time-in-Grade requirement must be met by 11:59 PM (Eastern Time) on 11/09/2023. GS-13: You qualify at the GS-13 level if you possess one (1) year of specialized experience, which is equivalent to at least the GS-12 level in the federal government, that equipped you with the skills needed to successfully perform the duties of the position. You must have experience performing the following duties: Serving as a subject matter expert on a variety of administrative programs relating to managing a workforce, such as human resources, equal employment opportunity programs, reasonable accommodations, Labor and Employee Relations (LER), time and attendance, training, and/or management analysis Coordinating and planning WorkLife Services and employee programs such as training and employee development Coordinating and planning workloads to accomplish organizational priorities, goals and objectives Advising management on strategies to improve programs and procedures Applying federal human resources laws, rules, and regulations related to personnel management Evaluating administrative functions and preparing findings, recommendations, and narrative/data reports Important information to ensure you submit everything we need to consider your application: It is your responsibility to ensure that you submit your responses and appropriate documentation prior to 11/09/2023. Your resume will be used to determine your qualifications for the position advertised in this announcement. Therefore, your resume must highlight your most relevant, significant experience related to the requirements found in the qualification section of this announcement, as well as any applicable education. USCIS will only review the first 5 pages of your resume to determine your initial eligibility/qualifications for a position. As such, please be sure to include content to support your eligibility/qualifications for this position within the first 5 pages. Please note that your full resume will be made available to the hiring manager if you are referred. Be clear and specific when describing your work history since Human Resources cannot make assumptions regarding your experience. Your application will be rated and ranked based on your responses to the online questions. Please ensure EACH work history includes ALL of the following information: Job Title (include series and grade if Federal Job) Duties (be specific in describing your duties) Employer's name and address Supervisor name and phone number Start and end dates including month, day and year (e.g. June 18 2007 to April 05 2008) Start and end dates for each grade/pay level if you've held a federal position. Full-time or part-time status (include hours worked per week) Salary Determining length of General or Specialized Experience is dependent on the above information and failure to provide the above information may result in a finding of ineligible. Note: Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration. Federal Experience: If you are using current or prior federal experience as a basis for qualifying for this position, the grade levels and length of employment (mm/dd/year) at each grade level must be listed in your work history. This information will be further validated if selected for this position. National Service Experience (i.e., volunteer experience): Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build criteria competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer service. Please provide the dates and amount of time/hours worked earning this experience.

Education

EDUCATIONAL SUBSTITUTION: There is no educational substitution at this grade level.

Contacts

• Address
• Name: HROC Staffing Help Desk
• Phone: 952-697-8380
• Email: [email protected]