You will serve as a IT Specialist (Customer Support) in the Weapons Training Battalion Division of TRAINING AND EDUCATION COMMAND. This Job Opportunity Announcement is using an additional online assessment tool to evaluate applicants. Please review the HOW YOU WILL BE EVALUATED, HOW TO APPLY, and WHAT TO EXPECT NEXT sections below for instructions.

Duties

You will provide leadership and guidance to desk side support technicians in the section. You will be responsible for resolving the most difficult customer support request. You will be responsible for planning and delivering of customer support services, including installation, configuration, troubleshooting, customer assistance, and/or training, in response to customer requirements. You will translate data and information requirements into SharePoint content. You will manage workload associated with information system coordinators (ICs). You will serve as the liaison between commands. You will maintain and coordinate permission and access to system user groups.

Requirements

• Must be a US Citizen.
• Must be determined suitable for federal employment.
• Must participate in the direct deposit pay program.
• New employees to the Department of the Navy will be required to successfully pass the E-Verify employment verification check. To learn more about E-Verify, including your rights and responsibilities, visit e-verify.gov
• Within the Department of Defense (DoD), the appointment of retired military members within 180 days immediately following retirement date to a civilian position is subject to the provisions of 5 United States Code 3326.
• Males born after 12-31-59 must be registered for Selective Service.

Qualifications

For all positions individuals must have IT-related experience demonstrating each of the four competencies listed below. The employing agency is responsible for identifying the specific level of proficiency required for each competency at each grade level based on the requirements of the position being filled. Attention to Detail - Is thorough when performing work and conscientious about attending to detail. IT-related experience demonstrating this competency include: Testing and optimizing the functionality of systems, networks, and data. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. IT-related experience demonstrating this competency include: Utilizing performance tuning methods to resolve infrastructure, software, hardware and network systems problems for customers. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. IT-related experience demonstrating this competency include: Briefing managers or customers on the technical requirements for the design, development, and support of systems and networks. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. IT-related experience demonstrating this competency include: Utilizing systems diagnostic tools to diagnose and recover failed systems. In addition to my experience demonstrating the four competencies above, I have one year of specialized experience equivalent to the next lower grade level (GS-09) or pay band in the federal service or equivalent experience in the private or public sector performing most or all of the following: 1) Monitoring, analyzing, and evaluating integrated system performance data to identify inefficiencies and recommends solutions; 2) Troubleshooting software applications to ensure full functionality; 3) Providing routine training and assistance to personnel to reduce the number of technology related issues and enhance capabilities; 4) Maintaining and coordinating access control lists; and 5) Installing and configuring client software on workstations and maintain software operability. Additional qualification information can be found from the following Office of Personnel Management website: https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/2200/information-technology-it-management-series-2210-alternative-a/ OR https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/2200/information-technology-it-management-series-2210-alternative-b/

Education

The following education may be substituted for experience:

• Ph.D. or equivalent doctoral degree

OR

• 3 full years of progressively higher level graduate education leading to a Ph.D. or equivalent doctoral degree

A transcript must be submitted with your application if qualifying using education. See Required Documents for additional information.

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications (https://www.ed.gov/). Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.

Contacts

• Address TRAINING AND EDUCATION COMMAND 1019 Elliot Road Quantico, VA 22134-5001 US
• Name: Department of Navy EIC
• Email: [email protected]