This position is assigned to the Navy Region Southwest (NRSW) Fleet and Family Support Programs (FFSP) to provide management support, technical guidance, analysis, and coordination of various NRSW FFSP programs in support of NRSW Fleet and Family Support Centers (FFSCs). The FFSC is the Navy's primary agency for the delivery of an array of human services programs intended to enhance the stability and self-sufficiency of individuals and families, resulting in increased operational readiness.

Duties

- Serves as Technical Advisor (TA) for the contractors in the NRSW FFSP Centralized Scheduling Center (CSC). Oversees CSC operations to ensure CSC contractors are properly trained to coordinate appointment scheduling, customer service, and metrics/data analysis for all NRSW FFSC locations. - Creates and analyzes metric reports showing utilization, workflow, total contacts, external referrals, and other business data necessary to monitor, improve, and streamline FFSC program delivery. Creates and monitors tracking systems to ensure staff at all NRSW FFSCs properly and promptly enter metrics for all customer contacts. Identifies and resolves issues in lack of timely or thorough data entry, employee metrics training, and management oversight to ensure timely and comprehensive metrics. - Creates and provides live "in person" and virtual training, as well as self-paced virtual training, on the Fleet and Family Support Management Information System (FFSMIS). - Conducts quality assurance on all programs FFSMIS entries for group programs, 1-on-1 consults, and information and referral (I&R). - Identifies programs and outreach initiatives to enhance NRSW FFSP recruitment of personnel, forming partnerships with external entities to promote FFSP vacancies. Standardizes all position descriptions, crediting plans, vacancy announcements, and interview questions in coordination with NRSW Non-Appropriated Fund (NAF) and Appropriated Fund (APF) Human Resources (HR) professionals. - Trains NRSW FFSC Directors on hiring practices, and ensures that all NRSW FFSC managers understand the recruiting process. Identifies retention programs and initiatives to launch throughout NRSW FFSP to increase unit work morale, teamwork, communication, and job satisfaction. Conducts "stay" and "exit" interviews with all outgoing NRSW FFSP staff at Region and installation level to identify opportunities to enhance FFSC retention. - Participates in virtual job fairs, manages NRSW FFSP virtual presence on recruitment sites, and identifies opportunities to increase recruitment pool for qualified candidates. Creates internship and volunteer contract documents and paperwork in compliance with program standards. - Creates and provides NRSW FFSP New Employee Orientation for all new employees to learn about the Region's functions and the FFSC service delivery philosophy. - Tracks background check status with the appropriate NRSW entities. Creates process outline for the on-boarding process and tracks with all sites to ensure fingerprints are timely, background checks are submitted and renewed on time, and all other onboarding actions are completed. - Conducts employee training on virtual service delivery, conducting virtual workshops, designing curriculum for the virtual environment, and use of virtual tools. Coordinates all elements of the NRSW FFSP virtual service delivery program. - Trains NRSW FFSP staff on certification inspection standards. Supports resolution of certification findings, mid-cycle inspections, and self-assessments. - Implements regular NRSW-wide needs assessments, including surveys and focus groups. Trains NRSW FFSP staff on conducting focus groups. - Monitors, assists, and provides program guidance to installation FFSC Site Directors on creating digital marketing plans. Works with NRSW FFSP staff to create digital media marketing plans, to include videos and social media posts, for use in marketing NRSW FFSP in diverse ways. Liaises with NRSW Marketing and Sponsorship to identify new opportunities for FFSP messaging. Develops and monitors website content for all NRSW FFSC locations. - Creates and monitors centralized registration system for online course registration. - Maintains All Partners Access Network (APAN) site for NRSW FFSP. - Researches and purchases information technology products to enhance virtual delivery. - Creates plan for podcasts, virtual self-paced webinars, and digital marketing efforts to engage and inform customer groups on all NRSW FFSP programs. Partners with other NRSW FFR departments to raise customer awareness of NRSW FFSP. Performs other duties as assigned.

Requirements

• Must successfully pass the E-Verify employment verification check. Any discrepancies must be resolved as a condition of employment.
• Must meet federal suitability requirements including successful completion of background investigation and obtain/maintain a Secret Security Clearance (T3).
• Must provide proof of U.S. Citizenship or U.S. National.

Qualifications

- Knowledge and understanding of requirements and operations of FFSP. - Knowledge of the needs of military personnel and families. - Knowledge of qualitative and quantitative techniques for measuring effectiveness, efficiency, and productivity of assigned programs. - Knowledge of personnel policy and practices to handle human resources requirements in a government environment. - Skill in applying analytical and evaluative methods and techniques in the development of new procedures and approaches to identify and resolve significant issues and problems. - Understanding of FFSMIS and metrics analysis. - Ability to effectively communicate both orally and in writing with all levels of management, staff, and military personnel and their families. - Ability to perform various liaison functions and training, coordinate priorities and work with staff at all levels. - Ability to adapt to changing work conditions, frequent interruptions, and short deadlines. - Ability to perform concurrent tasks, set priorities, coordinate completion within required deadlines and formulate plans of action and milestones for task accomplishment. - Ability to analyze issues that identify best courses of action, determines potential organizational impacts, and maintains awareness of barriers impeding mission accomplishment and recommends corrective actions. - Ability to develop, implement, and deliver training in in-person and virtual environments. - Understanding of role of TA in working with contractors. - Must meet federal suitability requirements including successful completion of background investigation. Background investigations are conducted using fingerprint identification and completion of background inquiry forms. - Employment is conditional on the successful favorable completion of a Tier 3 Personnel Security Investigation (PSI) to maintain eligibility at the SECRET level. Occasional travel up to approximately 10% may be required. Travel may include local or long-distance travel. Position is telework eligible.

Education

N/A

Contacts

• Address NAVBASE San Diego 750 Pacific Coast Highway San Diego, CA 92132-0058 US
• Name: Kristel Sassady
• Email: [email protected]