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Job opening: Administrative Officer

Salary: $72 553 - 94 317 per year
Published at: Mar 26 2024
Employment Type: Full-time
This position serves as the Business Manager and Administrative Officer (AO) within the Behavioral Health Service Line (BHSL) at the VA Southern Oregon Rehabilitation Center and Clinics (VA SORCC) in White City, Oregon. As a member of BHSL leadership team, the BHSL AO performs in the direct support of the BH ACOS and is responsible for the management and coordination of administrative operations for the service line.


Major duties include but is not limited: Develop and execute all business operations and administrative functions within the BHSL and its diverse programs. Provide support, guidance, and training to leadership as well as front-line staff on administrative issues. Develop, implement, maintain, apply, and continuously improve infrastructure (processes, policies, tools, etc.) for effectively managing administrative operations within the service. Responsible for monitoring the Service's performance on business and administrative functions regarding quality, efficiency, effectiveness, and patient satisfaction; to identify opportunities for improvement; and to design and carry out improvement initiatives when opportunities are identified. Develops, gathers, collates, manages, analyzes, interprets data regarding the Service's operations. Conducts robust business analyses of proposed courses of action (feasibility studies, business case analyses, make/buy analyses, risk assessments, etc.) and uses these to inform business decisions and to advocate for resources. Primary point of contact and technical subject matter expert on VA performance measures for which the Service has primary responsibility. Developing and interpreting guidance on Behavioral Health business operations. Manages quality assurance and compliance initiatives for the Service and its programs. Provides administrative expertise and support to program coordinators in their duty to maintain compliance with accreditation standards established by the Joint Commission, the Commission on the Accreditation of Rehabilitation Facilities (CARF), and other relevant regulating bodies. Directs administrative projects and develop tools or reports through delegation of subordinate administrative staff. Monitors quality controls and data validation on products produced from Behavioral Operations Department staff. Sets workload goals and timelines for completion. Uses technical expertise and advanced informatics experience to train and assist staff overcome administrative challenges. Independently develops, plans and carries out the projects through delegation to subordinate administrative staff and selects the approaches and methods to be used in solving problems according to a broad understanding of the BHSL objectives, priorities and deadlines. Manage the Service's multi-million-dollar budget, monitoring expenses, tracking budget execution functions, analyzing, and forecasting funding requirements, identifying cost saving opportunities, preparing budget proposals, and advocating for needed resources. Provides ACOSBH and program coordinators with continuous appraisal of the utilization and status of fund control points assigned to their programs. Serves as an Approving Official for Government Purchase Card acquisitions. Monitors contract performance and serves as the primary Contract Officer (COR) for the service. Responsible for planning and organizing the administrative work of the assigned section, estimating costs, coordinating with staff and line management personnel, conducting all phases of the work and resolving problems independently in accordance with applicable precedents and his/her independent assessments of the needs of the Service Line and sections/departments. Responsible for managing service-level resources and providing oversight of the management of program-level resources by program managers and coordinators. Manages the Service's physical resources, including equipment, vehicles, and physical space assigned to the Service. Studies and conveys to leaders within the Service, facility, and VISN, the administrative impact of proposed changes to policies, strategic goals, and other initiatives. Preferred Experience: Experience in data management in excel and other electronic systems such as teams, one note, and outlook; ability to review data from multiple dashboards, understand the data, look for anomalies in the data, and to provide feedback to Behavioral Health leadership regarding the full picture of the data on an ongoing basis is preferred. The ability to plan, organize, and consolidate information from multiple sources to create cogent reports, spreadsheets, and PowerPoint presentations Work Schedule: Monday - Friday, 8:00 to 4:30 Telework: VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. This position may be authorized for telework. Telework may be authorized after the first 90 days. Virtual: This is not a virtual position. Position Description/PD#: Administrative Officer/PD90446-0 Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized Financial Disclosure Report: Not required



To qualify for this position, applicants must meet all requirements within 30 days of the closing date of this announcement, 04/04/2024. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-11 position you must have served 52 weeks at the GS-09. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience and/or education as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-09 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Coordinating and administering oversight of all policies, program and operations of a service; developing and executing all business operations and administrative functions within a department and it's programs; monitoring the performance of business and administrative functions regarding quality, efficiency, effectiveness, and patient satisfaction; identifying areas of improvement and designing processes to implement improvements; overseeing and directing work production; prioritizing work depending based on priorities, national requirements, and needs of the service; providing supervision of staff including hiring actions, disciplinary actions, awards, investigations, and promotions; monitoring expenses, tracking budget execution functions, analyzing, and forecasting funding requirements, identifying cost saving opportunities, preparing budget proposals, and advocating for needed resources. Experience must be clearly reflected in your resume. OR, Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have a Ph.D. or equivalent doctoral degree or 3 full years of progressively higher-level graduate education leading to such a degree or LL.M., if related. Transcript Required. OR, Combination: Applicants may also combine education and experience to qualify at this level. You must have an combination of specialized experience and education beyond the first 2 years of graduate level education (36 semester hour). Experience must be clearly reflected in your resume. Transcript Required. You will be rated on the following Competencies for this position: CommunicationsCustomer Service (Clerical/Technical)Data ManagementFinancial ManagementLeadership Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: The work is sedentary. It occasionally requires carrying of light objects such as files, books and papers; and some waling, standing and bending. No special physical qualifications are required intermittent travel is required. May require overnight travel to meetings/conferences/training sessions. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.


A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.


  • Address White City VA Medical Center 8495 Crater Lake Highway White City, OR 97503 US
  • Name: Merlinda Winbush
  • Phone: 702-791-9000 X14083
  • Email: [email protected]


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