Marine Corps Community Services (MCCS) is looking for the best and brightest to join our Team! MCCS is a comprehensive program that supports and enhances the quality of life for Marines, their families, and others in the Marine Corps Community. We offer a team oriented environment comprised of military personnel, civilian employees, contractors and volunteers who keep the organization functioning smoothly and effectively.

Duties

The Director, Web Strategy & Connected Commerce, within Business and Support Division (MR), HQ USMC is a subject matter expert in digital commerce and responsible for developing and implementing the digital strategy across the MCCS enterprise. This position will be responsible for E-Commerce Sales and Marketing enterprise wide and collaborating with key stakeholders Works closely with MCCS Marketing "Digicom" teams at the installation level, translating strategies into actionable plans, developing, and implementing the Digicom capability roadmap, and activating multi-installation E-Commerce sales and marketing plans.Duties and Responsibilities:1. Develop the Enterprise Digital Commerce Strategy:¿ Lead shopper journey exploration across markets and identify key pain points and opportunities for strategy planning.¿ Benchmark industry best practices quarterly to highlight global and e-commerce trends and identify strategies to maximize sales.¿ Translate trends and enterprise strategy into annual plans across markets, ensuring local action plans are aligned with financial targets.¿ Provide recommendations to key stakeholders including CMO, COO, District Operations Leader, Branch Head Merchandising, and Installation level MCCS Marketing Directors.¿ Recommend creative solutions to overcome challenges, incorporating new practices across international markets.¿ Deliver Enterprise -Wide Digicom analytics Dashboard to track financial metrics.¿ Participate in out year planning, plan re-basing, calendar planning, and prioritize sufficiency analysis.¿ Analyze local needs and identify opportunities.¿ Collaborate with stakeholders to optimize digital tools usage based on priorities.¿ Lead enterprise projects to drive awareness, consideration, and purchase, resulting in Digicom growth as per strategic plan.¿ Guide planning and execution of merchandising, marketing, promotional, and content plans based on data, insights, and best practices.¿ Lead Content Reporting, Measurements, and Auditing using Adobe Analytics and Excel Dashboards.¿ Maintain and regionalize all playbooks, RFPs, and strategic work developed enterprise wide.¿ Support building Digital Commerce Capability in collaboration with CMO, COO, CIO, and other stakeholders across the Enterprise.¿ Lead strategic work with digital commerce agencies/consultants for the enterprise.¿ Institutionalize global digital capabilities roadmap to support goals per installation and business units.¿ Develop processes to gather requirements for enterprise system needs and incorporate them into MR agile process.¿ Develop and implement technology capabilities for Ratings and Reviews, DAM, and PIM to build a robust content authoring ecosystem while supporting the content delivery strategy roadmap.¿ Partner with solution delivery team (IS) in PI planning meetings and agile framework meetings to ensure the right level of support.¿ Collaborate with Chief Information Officer (CIO) on technology roadmap including the needs for capabilities, timing, funding, and people to support business strategy and tactics.¿ Develop a customer service function, to include a call center.2. Operational and Support Planning¿ Develop operational plans along with other stakeholders including supply chain, buyers, pricing, etc.Supervises employees to include: assigning and distributing work, coaching, counseling, tutoring, and mentoring employees; approving and disapproving leave, recommending and completing personnel actions, completing performance reviews and signing timecards, training employees, keeping abreast of and actively supporting the principles of the EEO program, and prevention of sexual harassment. Must be alert to alcohol abuse and take appropriate action.Provides World Class Customer Service with an emphasis on courtesy. Assists customers and communicates positively in a friendly manner. Takes action to solve problems quickly. Alerts the higher-level supervisor, or proper point of contact for help when problems arise. Adheres to safety regulations and standards. Promptly reports any observed workplace hazards, and any injury, occupational illness, and/or property damage resulting from workplace mishaps to the immediate supervisor.This is a white-collar position where occasional lifting up to 20 lbs. may be required.

Requirements

• See Duties and Qualifications

Qualifications

7 years of experience that demonstrates experience in Digital marketing, Retail, Finance and E-commerce, strategic thinking, and analytical skills Knowledge of the unique needs of U.S. Marines and their families. Demonstrate ability to drive objective decision-making. Skills in giving complex oral presentations and briefings, which contain in-depth explanations, analyses, and potential solutions of subject matter. Excellent skills in managing multiple priorities. Collaboration and teamwork abilities. Strong resource management and planning capabilities. Experience in project management. Strong oral and written communication skills. Excellent problem-solving skills and ability to make decisions. Ability to work well under pressure, take ownership of project deliverables, and exceed customer and consumer expectations. Advanced knowledge and experience with Excel (VBA), Adobe Analytics, and PowerPoint. Advanced knowledge and experience with full digital commerce tech.Eligible for incremental telework as determined by MR/MF policy.Measures of Effectiveness: To ensure that all employees are working in a way that aligns with our mission and values, in addition to yearly goals, performance against the following critical elements will be reviewed during the Performance Management Process:¿ All employees: Work Quality, Customer Service, Interpersonal Skills.¿ Managers: In addition to the above, Coaching, Managing & Developing Staff and Leadership & Communication.

Contacts

• Address BUSINESS AND SUPPORT SERVICES DIVISION 3044 CATLIN AVE QUANTICO, VA 22134-5003 USA
• Name: BUSINESS AND SUPPORT SERVICES
• Phone: 703/432-0435
• Email: [email protected]