This position is located in a National Park Service unit. The primary purpose of the position is to provide orientation and information to assist visitors in making choices during their visit. Anticipated Entry on Duty: May, 2024.

Duties

The successful applicant will work in a team-oriented environment with a core responsibility of providing visitor services, including patrol, roving, fixed post assignments as well as public programs. Participates in day-to-day operation of a seasonal contact station. Provides visitor services in the field of roving patrol of site monitoring, and resource protection. Monitors special use permits and maintains good relations with partner organizations, concessions and stakeholders. Responds verbally to visitors inquiries offering information, direction and guidance. Serve as front-line representative to greet customers and answers questions. Public can include individuals who are distressed, confused, frustrated, difficult or even hostile. Relates effectively to people from varied cultural backgrounds and different situations; is sensitive to diversity, race, gender, religion, people with disabilities and other individual differences. Operates two-way radio equipment. Educates customers regarding rules, regulations, and safety concerns to gain compliance. Direct customers with problems. questions, or complaints. Assists in medical or other emergencies up to level of training.

Requirements

Qualifications

All qualifications must be met by the closing date of this announcement-04/05/2024-unless otherwise stated in this vacancy announcement. Credit will be given for all appropriate qualifying experience. For current Federal employees, if hours worked per week are not included on your resume, you must submit a non-award SF-50 for each federal position listed as part of your application to be used to validate your work schedule and determine the amount of qualifying experience that you will be granted. An award SF-50 will not be acceptable documentation for which to consider your amount of qualifying experience. For all other applicants who are not current federal employees, your resume must state either "full-time" (or "40 hours a week") or "part-time" with the number of hours worked per week to ensure proper crediting of specialized experience. Failure to adequately provide information needed to determine number of hours worked in each position may result in that time not being credited when evaluating qualifying experience. Any individual who is currently holding, or has held within the previous 52 weeks, a General Schedule position under non-temporary appointment in the competitive or excepted service, must meet time-in-grade requirements (must have served 52 weeks at the next lower grade or equivalent in the Federal service); with few exceptions as outlined in 5 CFR 300.603(b). Time-In-Grade requirements also apply to former Federal civilian employees applying for reinstatement who have had a break in service of less than one year, as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointments. Time-in-grade does not apply to new excepted service appointments. Time-in-grade requirements must be met by the closing date of this announcement. For periods of time that reflect military service, the DD-214 or Statement of Service is sufficient to meet the full and/or part-time hours requirement as the service dates will be reflected. To qualify for this position, you must demonstrate that you possess either the specialized experience or the education as described below. Equivalent combinations of experience and education may also be used to qualify. EXPERIENCE: At least one full year of specialized experience equivalent to the GS-04 level in the Federal service. Specialized experience demonstrates the knowledge, skills, and abilities to perform successfully the duties of a Visitor Services Assistant. Specialized experience includes providing information or assistance to the public in a business or recreation setting; instructing groups of people or individuals; compiling and analyzing information to report; greeting the public, disseminating information, providing directions, fee collection, and using software programs such as, word processing, spreadsheet, or database (e.g. Excel, Access, Word, or similar operating systems). -OR- EDUCATION: Four years of education beyond high school (120 semester hours or 180 quarter hours) leading to a bachelor's degree from an accredited college or university in any field for which high school graduation or the equivalent is the normal prerequisite. IMPORTANT - PLEASE NOTE: If you are using education to qualify you must document your course work and/or degree completed in your resume or other application materials you submit. You must submit a copy of your transcripts or a complete list of college courses taken that identifies for each course: the college or university, semester or quarter hours earned, grade received, and date completed. If you are qualifying based on education and you do not submit specific course work information as described previously, your application will be rated not qualified for consideration. (A copy of your official transcripts will be required before entrance on duty, if selected). You must include transcripts. -OR- Combination of education and experience (NOTE: Only education in excess of the first 60 semester hours of a course of study leading to a bachelor's degree is creditable toward meeting the specialized experience requirements. [e.g. two full academic years of study, or 60 semester hours, beyond the second year is equivalent to one year of specialized experience]). For example, I have six months of specialized experience (50% of the experience requirement), and three years of college study from an accredited institution (50% of the qualifying education) that equals 100% of the total requirement. You must include transcripts. Volunteer Experience: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Education

To qualify based on education, you must submit a legible copy of transcripts from an accredited institution with your name, school name, credit hours, course level, major(s), and grade-point average or class ranking. Transcripts do not need to be official, but if you are selected for this position and you used your education to qualify, you must provide official transcripts before you begin work.

If you are using education completed in foreign colleges or universities to meet qualification requirements, you must show that your education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university.

Contacts

• Address Gateway National Recreation Area 210 New York Avenue Staten Island, NY 10305 US
• Name: Florence Lowe
• Phone: 212-814-7005
• Email: [email protected]