About the Position: This position is a DOD Cyber Excepted Service (CES) personnel system position in the Excepted Service under 10 USC 1599f. Employees occupying CES positions are in the Excepted Service and must adhere to U.S. Code, Title 10, as well as Department of Defense Instruction 1400.25. This position is located at the Ft Cavazos Network Enterprise Center (SANEC).

Duties

Ensure the integration, use, operation, and maintenance of network and voice technologies throughout Fort Cavazos. Develop procedures, provide recommendations and plan, test, implement, and coordinate upgrades and configuration changes. Integrate, add, move, or change voice, video and data networks and peripherals, including Unified Communications telephones and features on a strategic network. Monitor operation to ensure hardware and software are functioning properly and operation standards are met. Install, test, troubleshoot, program, maintain, and repair telephone switching equipment, attendant consoles, power and relay racks, miscellaneous telephone sets, radio, fire alarms, intrusion alarms, computer data circuits and related equipment. Complete scheduled preventative and unscheduled demand maintenance in accordance with commercial manuals and/or US Government directives and local guidance. Replace faulty equipment hardware with spare parts and ensures defective equipment is turned-in for repair or replacement. Function as system administrator for computer-controlled telephone switch systems, VoIP call managers, Video Conferencing call manager, voice mail server and/or Automated Attendant server. Responsible for the effective maintenance, utilization, troubleshooting, and repair of installation cable distribution systems from the main distribution frame to the Internal Cable Distribution Systems required to bring services to the customer. Comply with DISA Security Technical Inspection Guides (STIGs) to ensure operations are performed in accordance with system security requirements. Survey and evaluate network usage, user complaints, traffic interruptions or other communication issues, hardware and software capabilities, and other relevant factors.

Requirements

• Appointment may be subject to a suitability or fitness determination, as determined by a completed background investigation.
• Three year trial/probationary period may be required.
• Must obtain and maintain a Top-Secret security clearance eligibility.
• The Investigation Requirement for this position is Tier 5 (T5). Position is designated as critical sensitive.
• The incumbent must successfully pass a urinalysis screening for illegal drug use prior to appointment and be subject to periodic and random urinalysis drug testing.
• Required to satisfactorily complete the appropriate training and obtain the required certification/recertification for this position as outlined in DoDM 8140.03, Cyberspace workforce qualification and management program.
• A pre-employment physical is required.
• Required to obtain and maintain a valid state driver’s license and any installation and/or DoD license required for the type of vehicle being driven.
• Overtime and on-call duty may be required on short notice to include nights, holidays, and weekends in support of related mission requirements.
• Temporary Duty (TDY) travel up to 10% may be required.

Qualifications

This position is in the Professional Work Category at the Full Performance Work Level within the CES Occupational Structure. Who May Apply: Only applicants who meet one of the employment authority categories below are eligible to apply for this job. You will be asked to identify which category or categories you meet, and to provide documents which prove you meet the category or categories you selected. See Proof of Eligibility for an extensive list of document requirements for all employment authorities. United States Citizen Applying to a Cyber Excepted Service (CES) Position Army CES positions apply Veteran's Preference to preference eligible candidates, as defined by Section 2108 of Title 5 U.S.C., in accordance with the procedures provided in DoD Instruction 1400.25, Volume 3005, "CES Employment and Placement". If you are a veteran claiming veterans' preference, as defined by Section 2108 of Title 5 U.S.C., you must submit documents verifying your eligibility with your application package. In order to qualify, you must meet the experience or education requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document. To qualify based on your experience, your resume must describe One year specialized experience that demonstrates the possession of knowledge, skills, abilities, and competencies necessary for immediate success in the position. Such experience is typically in or directly related to the work of the position to be filled. Specialized experience would be demonstrated by troubleshooting telecommunications technology/Voice Over Internet Protocol software/hardware/components (i.e. switches, cabling, equipment, access points) to identify issues and maintain/restore user services; performing System Administrator duties to configure, operate and update Voice Over Internet Protocol systems (i.e. computer-controlled telephone switch systems, call managers, Video Conferencing call manager, voice mail servers and/or Automated Attendant servers); installing/maintaining/troubleshooting and repair of cable distribution systems to ensure systems meet organizational communications needs; analyzing digital communications technologies to determine performance, identify issues and recommend upgrades to improve operational efficiency. AND The specialized experience must include, or be supplemented by, information technology related experience (paid or unpaid experience and/or completion of specific, intensive training, as appropriate) which demonstrates each of the four competencies, as defined: (1) Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Examples of IT-related experience demonstrating this competency include: completing work independently that rarely requires editing or review by others. (2) Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Examples of IT-related experience demonstrating this competency include: resolving simple and routine problems, questions, or complaints and providing support and guidance to customers on non-routine issues; serving as a primary resource for customers, requesting assistance with complex issues when necessary; and participating in meetings and providing advice to customers in own area of expertise. (3) Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Examples of IT-related experience demonstrating this competency include: expressing facts and ideas in a clear, concise, convincing, and organized manner; clearly conveying moderately complex ideas, concepts, and information to customers; exhibiting active listening by demonstrating understanding of audience comments and/or questions. (4) Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. Examples of IT-related experience demonstrating this competency include: identifying and solving problems by gathering and applying information from a variety of materials or sources that provide several alternatives; recognizing and taking action to address non-routine problems; soliciting feedback from multiple stakeholders to understand an issue or problem and accurately assess its root causes and potential solutions; seeking supervisory review where appropriate. OR Education: Ph.D. or equivalent doctoral degree or 3 full years of progressively higher level graduate education leading to such a degree from an accredited or pre-accredited institution in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management; or, three full years of graduate education from an accredited or pre-accredited institution that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems, or networks.

Education

FOREIGN EDUCATION: If you are using education completed in foreign colleges or universities to meet the qualification requirements, you must show the education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications.

Contacts

• Address KB-W6R9AA USA SIG NTWK ENT CTR FT CAVAZOS DO NOT MAIL Fort Cavazos, TX 76544 US
• Name: Army Applicant Help Desk