This position is being recruited under 10 USC 1599f into the Cyber Excepted Service and does NOT convey eligibility to be converted to the Competitive Service. It has been identified as a position necessary to carry out and support the mission of the US Cyber Command. It is in the Professional Work Category at the Full Performance Work Level within the CES Occupational Structure. It is located in the DISA - OC/JOINT STAFF SUPPPORT CENTER.

Duties

Develop, administer, monitor, and evaluate elements of the command training readiness programs. developing, administering, monitoring, and evaluating elements of the command training readiness programs. Develop curricula and new courses in training professionals in complex application functions. Review application technical and design specifications to address customer requirements along with developing specifications for user instruction manuals based upon customer needs. Define procedures for providing post-implementation application support to customers and applying customer support concepts and methods to handle application support to perform procedures for troubleshooting application issues. Responsible for resolving the most complex customer problems with Windows applications. Conduct trend analyses to identify areas where additional customer training and assistance is needed to initiate appropriate action such as defining new training requirements. Provide group and individual training to other customer support specialists on technical issues.

Requirements

• Must be a U.S. Citizen.
• Males born after 12-31-59 must be registered or exempt from Selective Service.
• This national security position, which may require access to classified information, requires a favorable suitability review and security clearance as a condition of employment. Failure to maintain security eligibility may result in termination.
• Top Secret/CS clearance required.
• This is a Drug Testing designated position.
• This is a Mission Essential position.

Qualifications

In order to qualify for this position, you must meet the requirements described below. Basic Requirements: Applicants must demonstrate on their resume that they have IT-related experience demonstrating each of the four competencies listed below. -Attention to Detail -Customer Service -Oral Communication -Problem Solving Qualifying Experience: To qualify at the GG-12, your resume must describe at least one year of experience that demonstrates the competencies necessary for immediate success in the position. Experience refers to any paid or unpaid experience, including volunteer work and Military service, that would be considered equivalent to work normally performed at the next lower grade level in the federal service. For this position, qualifying experience is defined as: Experience in developing, administering, monitoring, and evaluating elements of the command training readiness programs with developing curricula and new courses in training professionals in complex application functions, applying customer support concepts and methods to handle application support to perform procedures for troubleshooting application issues and complex issues within Windows. Experience in conducting trend analyses to identify customer service gaps. Experience in providing groups and individuals training to other customer support specialists on technical issues. Candidates must describe how they meet the qualifying experience and/or selective placement factor(s) within the body of their resume. All qualifications must be met within 30 days after the closing date of this announcement.

Education

There is no substitution of education for the qualifying experienceat the GG-12 grade level.

Contacts

• Address DISA - OC/JOINT STAFF SUPPORT CENTER 6910 Cooper Road Fort Meade, MD 20755-7088 US
• Name: HR Customer Care Center
• Phone: (317) 212-0454
• Email: [email protected]