The Voluntary Services Officer serves as the Assistant Chief of the facility's Center for Development and Civic Engagement (CDCE)/Voluntary Service office reporting directly to the Chief, CDCE/Voluntary Services. The incumbent shares fully in the duties, responsibilities, and authorities of the Chief, CDCE/Voluntary Service for the full scope of business for each of the interrelated lines of business, which include Voluntary Service, Philanthropic Engagement, and Partnership Solutions.

Duties

Major duties include, but are not limited to: Planning and leading philanthropic activities and programs within widely dispersed locations across the healthcare system, VA Administrations and State Veterans Homes. Assisting in all aspects of the development, coordination, and management of the CDCE/Voluntary Service Office to include, but not limited to, planning, establishing and implementing policy; developing short and long-range program goals and objectives; and managing, evaluating, and coordinating (internal and external) resources of across the service. Managing and participating in the interviewing, scheduling, placement, and evaluation of volunteers. Conducting appropriate follow up activities to ensure both adequate supervision and assignment training are provided to the volunteers. Serving as the first-line supervisor and coordinator for specific volunteer programs which typically include a variety of diverse assignments. Ensuring that all volunteer personnel files are prepared in accordance with The Joint Commission and standards for VHA volunteers. Planning and executing a variety of complex internal and external special events. Maintaining detailed records of each event and/or program and preparing After Action Reports. Serving as a local subject matter expert on volunteer and donation management. Overseeing the implementation of the strategic and operational plans developed by the Chief, CDCE/Voluntary Service. Managing a positive community relations program that promotes understanding and goodwill between the facility and surrounding community and those individuals and groups who are interested in and affected by the VA. Overseeing sharing agreements, such as Memoranda of Agreements or Understandings, to ensure these are updated annually or per the terms of the agreement, and reflect current policies and procedures mandated by both local and national guidance. Responsible for fiscal management and accountability, including assisting in the preparation and ongoing monitoring of an annual operating budget. Providing oversight of the organization's monetary and in-kind development activities which garner resources positively impacting care and services. Approving requests, reconciling the financial records of control points, and authorizing users to be requestors, control point clerks, and additional control point officials. Performs other related duties as assigned. Work Schedule: Monday - Friday. 8am-4:30pm Virtual: This is not a virtual position. Position Description/PD#: Voluntary Services Officer/PD99785S Financial Disclosure Report: Not required

Requirements

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 04/01/2024. Preferred Experience: You must have one year of specialized experience equivalent to at least the next lower grade (GS-9) in the normal line of progression for the occupation in the organization . Examples of specialized experience would typically include, but are not limited to progressively responsible analytical or administrative, or clinical management or supervisory experience in the health care field. Such work must have involved a close working relationship with facility managers and analysis and/or coordination of administrative, clinical, or other service activities. Experience must have provided knowledge of missions, organizations, programs, and requirements of health care delivery systems. Experience must demonstrate knowledge of the management and organizational structure of hospitals and health care systems; comprehensive knowledge of qualitative and/or quantitative methods for improvement of program effectiveness or the improvement of complex management processes and systems. Experience in the analyzing and evaluating the effectiveness of clinical center operations and programs in meeting established goals and objectives. Managing a volunteer program. You will be rated on the following Competencies for this position:Financial ManagementManaging Human ResourcesPartneringPlanning and Evaluating Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Contacts

• Address Charlie Norwood VA Medical Center One Freedom Way Augusta, GA 30901 US
• Name: Mendy Desir
• Phone: 478-246-3674
• Email: [email protected]