The Associate Chief of Staff (ACOS) of Ambulatory Care, is seeking a Program Analyst to perform duties that directly contribute to the administrative and data management of the service. This position provides mission critical analysis and data to support the development of a more comprehensive, coordinated, and patient driven system; and functions under ACOS of Ambulatory Care and the guidance of the Administrative Officer (AO) of ACOS, Ambulatory Care.

Duties

Program Analyst will provide both administrative and programmatic systematic support, advising on standardization of processes; and will require access to multiple data systems (such as VISTA, CPRS, SharePoint, VSSC, SQL, Power PI, Automated Data Processing Application, TMS, etc.) to exercise evaluation and analysis of specific the Service operations. Other duties and responsibilities include, but are not limited to: Responsibility for the validation of a variety of databases relative to the Service providers and services. Interprets and apply VA/VISN policies, management principles to programs in the administrative and clinical areas. Perform functions associated with accurate data processing and system maintenance, developing recommendations for improvement in program operations to promote efficiency and cost savings. Investigate facts, present recommendations or alternatives and develop alternate courses of action. Communicate findings in user friendly way, for all staff under the ACOS Ambulatory Care. Works well under pressure and deals effectively with problem issues, priorities and deadlines. Determines VISTA & CPRS user level access to new team members, and assigns appropriate menu keys. Resolve conflicts with tact and finesse, when encountering resistance due to organizational conflict, competing objectives, or resource restraints. Performs other duties as assigned. Work Schedule: Monday - Friday, 8:00am - 4:30pm Telework: VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. This position may be authorized for telework. Telework eligibility will be discussed during the interview process. Virtual: This is not a virtual position. Position Description/PD#: Program Analyst/PD071860 Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized Financial Disclosure Report: Not required

Requirements

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 03/26/2024. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-11 position you must have served 52 weeks at the GS-09. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience and/or education as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-09 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: validation of a variety of databases relative to the service providers and service; provide mission critical analysis and data to support the development of a more comprehensive, coordinated and patient driven system; and provide both administrative and programmatic systematic support, advising on standardization of processes, requiring access to multiple data systems (such as VISTA, CPRS, SharePoint, VSSC, Excel, SQL, Power BI, Automated Data Processing Application, TMS, etc.) to exercise evaluation and analysis of specific service operations. OR, Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have a Ph.D. or equivalent doctoral degree or have completed 3 full years of progressively higher level graduate education leading to such a degree. NOTE: Transcripts (unofficial or official) must be submitted with your application materials. Education cannot be credited without documentation. OR, Combination: Applicants may also combine education and experience to qualify at this level. You must have an combination of specialized experience and education beyond a master's degree. NOTE: Transcripts (unofficial or official) must be submitted with your application materials. Education cannot be credited without documentation. You will be rated on the following Competencies for this position: Analytical ThinkingCommunicationsData ManagementOrganizational Performance AnalysisSystems Thinking Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: The work is primarily sedentary. The employee sits comfortably to do the work. However, there may be some walking, standing, or carrying of light items such as manuals or files. The work does not require special physical demands. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

Contacts

• Address Orlando VA Medical Center 13800 Veterans Way Orlando, FL 32827 US
• Name: Necory Smith
• Phone: 608-372-3971 X63901
• Email: [email protected]