This position is located in Service Center Operations Directorate, Potomac Service Center. As a Supervisory Immigration Services Analyst, you will assess the productivity, effectiveness, and efficiency of program operations which may involve analyzing and eliminating inefficiencies relative to administrative support and staff activities.

Duties

Adjusts processes (to meet priorities or changing programs or production requirements) within available resources and with minimum sacrifice of quantity and quality of work. Finds ways to improve production or increase the quality of work directed. Coordinates with other unit supervisors and peers to establish unit objectives, goals, priorities, and deadlines, and to formulate plans to meet substantial changes in workload. Provides direction and guidance to nonsupervisory employees and oversees the work of contractors through contract managerial personnel in multiple facilities. Develops performance standards and evaluates work performance of subordinates. Provides advice, counsel, or instructions to employees on both work and administrative matters. Gathers, analyzes, and organizes qualitative and quantitative data to review program progress or performance. Monitors/reviews studies in progress or on completion and presents findings to top level management.

Requirements

Qualifications

The qualifications for this position must be met by 11:59 PM (Eastern Time) on 03/27/2024. Current Federal employees must have served 52 weeks at the lower grade or equivalent grade band in the Federal service. The Time-in-Grade requirement must be met by 11:59 PM (Eastern Time) on 03/27/2024. GS-13: You qualify at the GS-13 level if you possess one (1) year of specialized experience, which is equivalent to at least the GS-12 level in the federal government, that equipped you with the skills needed to successfully perform the duties of the position. You must have experience performing the following duties: Conducting studies, analyzing findings and making recommendations on operating programs that requires applying qualitative and quantitative analytical techniques. Conducting analyses of work processes including the examination of production standards and workloads. Serving on working groups or teams to further organizational goals or improve program and management processes or systems. Facilitating or participating in projects and gathering input from stakeholders. Performing research which involves the search and examination of records and databases to obtain information on cases, policies, procedures, and trends to make determinations and evaluations on case type or case specific problems. Conducting data queries; validating and analyzing data; and, creating reports, graphs, charts, dashboards, and other visualizations for management on program elements. Please read the following important information to ensure you submit everything we need to consider your application: It is your responsibility to ensure that you submit your responses and appropriate documentation prior to 03/27/2024. Your resume will be used to determine your qualifications for the position advertised in this announcement. Therefore, your resume must highlight your most relevant, significant experience related to the requirements found in the qualification section of this announcement, as well as any applicable education. USCIS will only review the first 5 pages of your resume to determine your initial eligibility/qualifications for a position. As such, please be sure to include content to support your eligibility/qualifications for this position within the first 5 pages. Please note that your full resume will be made available to the hiring manager if you are referred. Be clear and specific when describing your work history since Human Resources cannot make assumptions regarding your experience. Your application will be rated and ranked based on your responses to the online questions. Please ensure EACH work history includes ALL of the following information: Job Title (include series and grade if Federal Job) Duties (be specific in describing your duties) Employer's name and address Supervisor name and phone number Start and end dates including month, day and year (e.g. June 18 2007 to April 05 2008) Start and end dates for each grade/pay level if you've held a federal position. Full-time or part-time status (include hours worked per week) Salary Determining length of General or Specialized Experience is dependent on the above information and failure to provide the above information may result in a finding of ineligible. Note: Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration. Federal Experience: If you are using current or prior federal experience as a basis for qualifying for this position, the grade levels and length of employment (mm/dd/year) at each grade level must be listed in your work history. This information will be further validated if selected for this position. National Service Experience (i.e., volunteer experience): Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build criteria competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer service. Please provide the dates and amount of time/hours worked earning this experience.

Education

EDUCATIONAL SUBSTITUTION: There is no educational substitution at this grade level.

Contacts

• Address
• Name: HROC Staffing Help Desk
• Phone: 952-697-8380
• Email: [email protected]