The Department of Clinical Research Informatics (DCRI) is actively seeking candidates who are looking to embark on an exciting career opportunity. As a Supervisory IT Specialist you will use your skills and insights to lead a dynamic team committed to delivering secure, responsive, high-quality, customer-oriented information technology services that foster excellence in support of innovative Clinical Care and Biomedical Research.

Duties

The Chief of Data Center Operations serves as the subject matter expert regarding design, modification, operation and maintenance of the Clinical Center Data Center (CCDC) with knowledge to advise and direct all phases of work performed in the CCDC. Furthering the goals of equal employment opportunity (EEO) by taking positive steps to assure the accomplishment of affirmative action objectives and by adhering to nondiscriminatory employee practices regarding race, color, religion, sex, national origin, age, handicap, or sexual orientation. The supervisor is responsible for the areas under his or her supervision in the following categories: l) merit promotion of employees and recruitment and hiring of applicants; 2) fair treatment of all employees; 3) encouragement and recognition of employee achievements; 4) career development of employees; and 5) full utilization of employee skills. Furthering equal employment opportunity by demonstrating fairness in making selections, encouragement and reciliation of employee achievements, and through the fair treatment of minority group employees, women, and handicapped employees. Keeps informed of, supports, and communicates to employees EEO policies, plans and programs. Seeks out and utilizes available resources, including appropriate human resources generalists/specialists, EEO specialists, and training resources in conducting these responsibilities. Incumbent will be evaluated on the effectiveness of his or her EEO performance. Participating in formal and informal management planning, policy and decision-making sessions with senior managers and technical specialists regarding administrative and technical changes in CCDC systems. Ensuring proper planning and scheduling for the installation of new or modified hardware and operating systems and applications software; overseeing and access to systems and equipment Developing and implementing plans for integrating reliable and supportable technology and upgrading existing technology. Promoting awareness of security issues among management and ensuring sound security principles are reflected in organizations' visions and goals; developing systems security contingency plans and disaster recovery procedures. Participating in project management, mentoring, coaching and interpersonal communication to facilitate team coordination and cohesion. Demonstrated leadership ability. Developing service level agreements that define requirements and expectations for the delivery of customer support services; and developing and implementing performance criteria to ensure that requirements are achieved.

Requirements

• U.S. Citizenship requirement or proof of being a U.S. National must be met by closing date.
• Employment is subject to the successful completion of the pre-appointment process (i.e., background investigation, verification of qualifications and job requirements, completion of onboarding forms, submission of required documents, etc.)
• Males born after December 31, 1959 must be registered with the Selective Service.
• Applicants must meet all qualifications requirements within thirty (30) calendar days of the closing date of this announcement, including time in grade.
• This position is designated as a Tier II "non-emergency/teleworker" position.
• A one-year supervisory probationary period may be required upon selection.
• If selected, you must pass a pre-employment medical examination, provide evidence of immunization, and be free from communicable diseases.

Qualifications

In order to qualify for an Supervisory IT Specialist, GS-2210-14 position at the GS-14 level, you must possess: IT related experience demonstrated by paid or unpaid experience obtained in either the private or public sector, and/or completion of specific, intensive training that demonstrates that I possess each of the following four competencies: 1. Attention to Detail - is thorough when performing work and conscientious about attending to detail; 2. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services; 3. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately; 4. Problem Solving - identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. AND You must demonstrate in your resume at least one (1) year of qualifying experience equivalent to at least the GS-13 level in the Federal service obtained in either the private or public sector in the IT field or through performing the following types of tasks: 1. Providing leadership to support the development, implementation, and maintenance of integrated IT operating systems; 2. Performing IT Security activities to include the design, analysis, and implementation of new or enhanced systems; 3. Providing guidance and technical advice to IT specialists to troubleshoot technical or operational issues; 4. Assist with the development of policies and procedures for IT systems, networks, and data to ensure customer reliability and accessibility. Do not copy and paste the duties, specialized experience, or occupational assessment questionnaire from this announcement into your resume as that will not be considered a demonstration of your qualifications for this position. You will receive credit for all experience material to the position, including experience gained in religious, civic, welfare, service, and organizational activities, regardless of whether you received pay. Preview assessment questionnaire before you apply: https://apply.usastaffing.gov/ViewQuestionnaire/12332467

Education

This job does not have an education qualification requirement.

Contacts

• Address National Institutes of Health 6701 Rockledge Drive Bethesda, MD 20892 US
• Name: NIH HR Service Desk Branch E
• Email: [email protected]