You will serve as a Transportation Assistant (Call Center) in the Navy Household Goods( HHG) Personal Property Shipping Office (PPSO) of NAVSUP FLC NORVA GF.

Duties

At the GS-06 you will perform developmental duties as assigned. At the GS-07 you will perform the following duties: You will act as a single point of contact for customers who use phone and electronic media to seek technical transportation support, information, and other Navy Household Goods products and services. You will receive, analyze, and provide technical transportation support, information, and services to customers as they attempt to move, store, and receive household goods, professional gear, express shipments, and unaccompanied baggage, etc. You will interpret members' entitlements, Joint Travel Regulations, Personal Property Shipping Policies and Instructions, Code of Federal Regulations, and other Joint and Federal directives or policies as required. You will research, compile, and evaluate data to identify patterns, casual factors and failures and determine solutions. You will use a variety of communication, negotiating and interviewing techniques to listen, understand, explain and resolve complex processes and procedures.

Requirements

• Must be a US Citizen.
• Must be determined suitable for federal employment.
• Must participate in the direct deposit pay program.
• New employees to the Department of the Navy will be required to successfully pass the E-Verify employment verification check. To learn more about E-Verify, including your rights and responsibilities, visit e-verify.gov
• Within the Department of Defense (DoD), the appointment of retired military members within 180 days immediately following retirement date to a civilian position is subject to the provisions of 5 United States Code 3326.
• Males born after 12-31-59 must be registered for Selective Service.
• You will be required to obtain and maintain an interim and/or final security clearance prior to entrance on duty. Failure to obtain and maintain the required level of clearance may result in the withdrawal of a job offer or removal.
• You may be required to work shift work or overtime.
• You must obtain and maintain eligibility for assignment or retention to a sensitive national security position as a condition of employment, regardless of the requirement to access classified information.

Qualifications

GS-06: Your resume must demonstrate at least one year of specialized experience equivalent to the next lower grade level (GS-05) or pay band in the federal service or equivalent experience in the private or public sector using knowledge of traffic management and transportation principles and methodology as they relate to management of personal property and household goods. Examples of specialized experience includes some or all of the following: 1) Assisting in counseling property owners/customer regarding inbound and outbound shipments, non-temporary and temporary storage, and/or procedures for processing loss and damage claims; 2) Planning, managing, and/or reviewing personal workloads; 3) Communicating with peers, customers, industry and/or other services within prescribed guidelines; 4) Assisting in intervening on behalf of customers with private and/or public sector transporters. GS-07: Your resume must demonstrate at least one year of specialized experience equivalent to the next lower grade level (GS-06) or pay band in the federal service, or equivalent experience in the private or public sector using knowledge of traffic management and transportation principles and methodology as they relate to management of personal property and household goods, as well as privately owned automobiles, boats, and mobile homes. Examples of specialized experience include most or all of the following: 1) Counseling property owners/customer regarding inbound and outbound shipments, non-temporary and temporary storage, and procedures for processing loss and damage claims; 2) Planning, managing, and reviewing personal workloads; 3) Assisting in making clear and comprehensive presentations and briefs, both orally and in writing; 4) Communicating with peers, customers, industry and other services using tact and patience; 5) Intervening on behalf of customers with private and/or public sector transporters. Additional qualification information can be found from the following Office of Personnel Management website: https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/#url=List-by-Occupational-Series Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.

Education

There is no substitution of education for experience at these grade levels.

Contacts

• Address NAVSUP FLC NORVA GF 1968 Gilbert Street Suite 600 Norfolk, VA 23511-3392 US
• Name: Department of Navy EIC
• Email: [email protected]