About the Position: This position is in the Defense Civilian Intelligence Personnel System (DCIPS). Employees occupying DCIPS positions are in the Excepted Service and must adhere to U.S. Code, Title 10, as well as Department of Defense Instruction 1400.25. This position is located at the U.S. Army Intelligence and Security Command, U.S. Army Intelligence and Security Command at Fort Liberty, NC.

Duties

Resolves minor systems and network related problems in the Windows, UNIX, and Oracle operating environments using established procedures or step-by-step instructions. Generates statistical reports and performs data collection activities as requested. Assists with software installations, upgrades and Microsoft patch distribution using Systems Center Configuration Manager (SCCM). Perform technical computer systems administration and customer support tasks where state-of-the-art and technology is rapidly changing. Responsible for applying Information Technology expertise and include feasibility, technical evaluation, justification, installation, implementation, management, and administration of Information Technology systems. Perform as a team member in network system troubleshooting and repair using accepted standards and practices. Resolves minor systems and network related problems in the Windows, UNIX, and Oracle operating environments using established procedures or step-by-step instructions. Supports the monitoring and servicing of the Secure Messaging and Routing Terminal, Next Generation (SMART.Next) and Multimedia Messaging System (M3) messaging systems and creates JWICS and SIPRNET M3 accounts. Serve as an authoritative source of technical information and support to customers on evaluating, installing, modifying, and using a variety of personal computer and server hardware and software.

Requirements

• Appointment may be subject to a suitability or fitness determination, as determined by a completed background investigation.
• Two year trial/probationary period may be required.
• In accordance with Change 3 to AR 600-85, Alcohol and Drug Abuse Prevention and Control Program, individual must successfully pass a urinalysis screening for illegal drug use prior to appointment and periodically thereafter.
• Must be willing to undergo and successfully complete a counterintelligence-scope polygraph examination with No Deception Indicated (NDI) on a pre-appointment and periodic basis.
• Must be able to obtain and maintain a Top Secret security clearance based on an SSBI with eligibility for sensitive compartmented information (SCI).
• Temporary Duty Travel (TDY) may be required 25% or less of the time.
• All INSCOM employees may be subject to extended TDY or worldwide deployments during crisis situations to perform mission essential functions as determined by management.
• Must be willing to carry a pager or cell phone and be on call.
• Must be able to obtain and maintain the required certification as Information Assurance Technical (IAT) Level II. *For more information, please see the 'Additional Information' section of this Job Opportunity Announcement.
• May be required to work on call and rotating shifts to support a 24 hour, 7 day a week, mission.

Qualifications

Who May Apply: Only applicants who meet one of the employment authority categories below are eligible to apply for this job. You will be asked to identify which category or categories you meet, and to provide documents which prove you meet the category or categories you selected. See Proof of Eligibility for an extensive list of document requirements for all employment authorities. 10-Point Other Veterans’ Rating30 Percent or More Disabled Veterans5-Point Veterans' PreferenceCurrent Army Defense Civilian Intelligence Personnel System (DCIPS) EmployeeCurrent Department of Army Civilian EmployeesCurrent Department of Defense (DOD) Civilian Employee (non-Army)Current DoD Defense Civilian Intelligence Personnel System (DCIPS) Employee (non-Army)Defense Civilian Intelligence Personnel System (DCIPS) Interchange AgreementDisabled Veteran w/ a Service-Connected Disability, More than 10%, Less than 30%Non-Department of Defense (DoD) TransferPrior Federal Service EmployeePriority Placement Program, DoD Military Reserve (MR) and National Guard (NG) Technician EligiblePriority Placement Program, DoD MR and NG Preference Eligible Tech Receiving Disability RetirementPriority Placement Program, DoD Retained Grade Preference EligibleUnited States Citizen Applying to a DCIPS Position Army DCIPS positions apply Veteran's Preference to preference eligible candidates as defined by Section 2108 of Title 5 U.S.C., in accordance with the procedures provided in DoD Instruction 1400.25, Volume 2005, DCIPS Employment and Placement. In order to qualify, you must meet the education and/or experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document. Basic Requirement for IT Specialist (Customer Support/ Systems Administration), 2210: Specialized and Other Experience: One year of specialized experience which includes experience in two of more of the following: managing, troubleshooting, or repairing information technology systems and related components such as hardware and software. Providing customer support on the installation and operation needs of personal computers, servers, and associated hardware/software. This definition of specialized experience is typical of work performed at the second lower grade/level position in the federal service (GG/GS-09). The specialized experience must include, or be supplemented by, information technology related experience (paid or unpaid experience and/or completion of specific, intensive training, as appropriate) which demonstrates each of the four competencies, as defined: (1) Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Examples of IT-related experience demonstrating this competency include: completing work independently that rarely requires editing or review by others. (2) Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Examples of IT-related experience demonstrating this competency include: resolving simple and routine problems, questions, or complaints and providing support and guidance to customers on non-routine issues; serving as a primary resource for customers, requesting assistance with complex issues when necessary; and participating in meetings and providing advice to customers in own area of expertise. (3) Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Examples of IT-related experience demonstrating this competency include: expressing facts and ideas in a clear, concise, convincing, and organized manner; clearly conveying moderately complex ideas, concepts, and information to customers; exhibiting active listening by demonstrating understanding of audience comments and/or questions. (4) Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. Examples of IT-related experience demonstrating this competency include: identifying and solving problems by gathering and applying information from a variety of materials or sources that provide several alternatives; recognizing and taking action to address non-routine problems; soliciting feedback from multiple stakeholders to understand an issue or problem and accurately assess its root causes and potential solutions; seeking supervisory review where appropriate. OR Education: Ph.D. or equivalent doctoral degree or 3 full years of progressively higher level graduate education leading to such a degree from an accredited or pre-accredited institution in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management; or, three full years of graduate education from an accredited or pre-accredited institution that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems, or networks. You will be evaluated on the basis of your level of competency in the following areas: Information Technology Customer SupportNetwork OperationProblem SolvingSystem Administration

Education

FOREIGN EDUCATION: If you are using education completed in foreign colleges or universities to meet the qualification requirements, you must show the education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html

Contacts

• Address ST-IC-W6VBAA US ARMY INTELLIGENCE AND SECURITY CMD DO NOT MAIL Fort Huachuca, AZ 85613 US
• Name: Army Applicant Help Desk
• Email: [email protected]