About the Position: This position is located in the Shoemaker Center located on Fort Cavazos, Texas. Work is performed in an office setting/call center. Work is Monday through Friday with no weekends or holidays. Hours can be from 0600 to 1500 or 0700 to 1600 based upon mission and staffing. You will serve as the Chief of Central Appointment Service, which is responsible for scheduling patient appointments for 80 to 90 major clinics which involve approximately 800 health care providers.

Duties

Supervise 25 appointment clerks engaged in scheduling patient appointments by telephone. Formulate training plans to ensure on the job training of employees is provided. Assign work to employees based on priorities, difficulty of assignments, and employee's capabilities to ensure work is distributed for completion. Develop performance plans to council or rate employees against performance standards. Maintain time and attendance records of employees after approving or disapproving leave requests. Brief medical personnel on a variety of topics relating to hospital matters.

Requirements

• Appointment may be subject to a suitability or fitness determination, as determined by a completed background investigation.
• Selectees will be required to sign a statement (Condition of Employment) consenting to seasonal influenza vaccinations or must provide a recognized exemption.
• Position is designated as Inclement Weather Essential. The incumbent must make every attempt to report for work on time and/or remain on duty during severe weather conditions.
• Position will require periodic immunization and tuberculosis monitoring.

Qualifications

Who May Apply: Only applicants who meet one of the employment authority categories below are eligible to apply for this job. You will be asked to identify which category or categories you meet, and to provide documents which prove you meet the category or categories you selected. 30 Percent or More Disabled VeteransCurrent Civilian Employees of the Defense Health Agency (DHA)Domestic Defense Industrial Base/Major Range and Test Facilities Base Civilian Personnel WorkforceInteragency Career Transition Assistance PlanLand Management Workforce Flexibility ActMilitary Spouses, under Executive Order (E.O.) 13473Priority Placement Program, DoD Military Reserve (MR) and National Guard (NG) Technician EligiblePriority Placement Program, DoD Military Spouse Preference (MSP) EligiblePriority Placement Program, DoD MR and NG Preference Eligible Tech Receiving Disability RetirementPriority Placement Program, DoD Retained Grade Preference EligibleVeterans Employment Opportunity Act (VEOA) of 1998Veterans Recruitment Appointment (VRA) In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document. Specialized Experience: One year of specialized experience which includes using automated hospital systems to enter, manipulate, and or retrieve data; providing training to others; and scheduling patient appointments. This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service (GS-06). Some federal jobs allow you to substitute your education for the required experience in order to qualify. For this job, you must meet the qualification requirement using experience alone--no substitution of education for experience is permitted. Qualified typist is required (40 wpm). You will be evaluated on the basis of your level of competency in the following areas: LeadershipManagement SupportOral Communication Time in Grade Requirement: Applicants who have held a General Schedule (GS) position within the last 52 weeks must have 52 weeks of Federal service at the next lower grade or equivalent (GS-06).

Education

This job does not have an education qualification requirement.

Contacts

• Address JT-DHA-DD83DC DHA CENTRAL TEXAS MKT-DARNALL AMC DO NOT USE Fort Cavazos, TX 76544 US
• Name: Army Applicant Help Desk