About the Position: This position is with the Defense Health Agency at the Carl R. Darnall Army Medical Center, Fort Cavazos, Texas. Salary negotiation may be available for those candidates who are new to Federal service. This is a Direct Hire Solicitation

Duties

Plan and organize work and work schedules, adjust work schedules in response to workload changes, and compose and submit to supervisor reports on clinic operations and production. Assign and review work for quality, evaluate work performance of subordinates, hear and resolve informal employee complaints, confer with union representatives on basic issues, and implement established personnel programs. Develop Standard Operating Procedures for multiple sections, review current policies/procedures for changes, and provide ongoing training and guidance to employees. Compile statistical data and prepare reports, charts and records, extract data from documents, and respond to oral and written inquiries. Perform the full range of receptionist, customer service, miscellaneous and other clerical duties associated with patient care and treatment. Explain necessary test/procedure preparations to patients, assure proper completion and filing of original medical documentation, and assist patients in resolving problems with appointments.

Requirements

• Appointment may be subject to a suitability or fitness determination, as determined by a completed background investigation.
• A Personnel Security Investigation is required.
• Selectees will be required to sign a statement (Condition of Employment) consenting to seasonal influenza vaccinations or must provide a recognized exemption.
• This position may be inclement weather essential. This means that you must be willing to make every attempt to report for duty on time and/or remain on duty during severe weather conditions.
• A pre-placement medical examination may be required.

Qualifications

Who May Apply: US Citizens In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document. Basic Requirement for Medical Support Assistant (Office Automation): Specialized Experience: One year of specialized experience which includes providing education to staff, scheduling and coordinating appointments, and assigning work to staff. This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service (GS-06). Some federal jobs allow you to substitute your education for the required experience in order to qualify. For this job, you must meet the qualification requirement using experience alone--no substitution of education for experience is permitted. Proficiency requirement - Qualified Typist: In addition to meeting the experience and/or education requirements above, applicants for these positions must be able to type 40 words per minute based on a 5 minute sample with three or fewer errors. Applicants may meet these requirements by passing the appropriate performance test, presenting a certificate of proficiency from a school or other organization authorized to issue such certificates by the Office of Personnel Management local office, or by self-certifying their proficiency. Performance test results and certificates of proficiency are acceptable for 3 years.

Education

This job does not have an education qualification requirement.

Contacts

• Address JT-DHA-DD83DC DHA CENTRAL TEXAS MKT-DARNALL AMC DO NOT USE Fort Cavazos, TX 76544 US
• Name: Army Applicant Help Desk