About the Position: This position is with the Defense Health Agency located at the Carl R. Darnall Army Medical Center in Fort Cavazos, Texas. This is a Direct Hire Solicitation. Salary negotiation may be available for those candidates who are new to Federal service.

Duties

Distribute and balance the workload among employees assuring timely accomplishment of the assigned workload, monitor progress of work, and review completed work for accuracy. Conduct on-the-job training for new employees, report performance, progress, and training needs of employees to supervisor, counsel employees on issues, and assist in developing performance appraisal requirements. Enter, manipulate, and/or retrieve information from electronic health records, schedule and coordinate appointments for patients with various clinics, receive telephonic requests for information, and transmit requests to the appropriate physician. Ensure staff is knowledgeable of services provided and clinic information (phone number, hours, etc.) and field patient phone calls to include but not limited to ascertaining the nature of the call/visit and obtaining identifying information. Refer patient to appropriate staff member, verify patient's eligibility for treatment, refer ineligible patients to Patient Administration Division, and refer urgent messages and patient results for immediate actions. Perform a variety of support and clerical duties, such as compiling data for reports, providing clinic orientation to volunteers and newly assigned personnel, and forwarding information to other organizational elements for inclusion in reports.

Requirements

• Appointment may be subject to a suitability or fitness determination, as determined by a completed background investigation.
• A Personnel Security Investigation is required.
• Selectees will be required to sign a statement (Condition of Employment) consenting to seasonal influenza vaccinations or must provide a recognized exemption.
• A pre-placement medical examination is required.
• Immunization screening is required. Hepatitis B immunization is required for all positions with direct patient contact. Applicants may be required to show proof of other immunizations depending on the type of position.
• Position is designated as Inclement Weather Essential. The incumbent must make every attempt to report for work on time and/or remain on duty during severe weather conditions.
• Additional Conditions of Employment for this position are listed under the Additional Information section of this announcement.

Qualifications

Who May Apply: US Citizens In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document. Basic requirement for Lead Medical Support Assistant: Specialized Experience: One year of specialized experience which includes scheduling patient appointments, performing check-in and check-out procedures for patients, responding to inquiries from patients, and inputting patient data into electronic filing systems. This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service (GS-5). Some federal jobs allow you to substitute your education for the required experience in order to qualify. For this job, you must meet the qualification requirement using experience alone--no substitution of education for experience is permitted.

Education

This job does not have an education qualification requirement.

Contacts

• Address JT-DHA-DD83DC DHA CENTRAL TEXAS MKT-DARNALL AMC DO NOT USE Fort Cavazos, TX 76544 US
• Name: Army Applicant Help Desk