This position is located in Service Center Operations Directorate, Potomac Service Center. As an Operations Support Specialist, you will manage day-to-day warehouse operations, supply forecasting, property accountability, and customer service interactions essential to supporting the operational activities throughout the Service Center.

Duties

The responsibilities described are for the full performance level. At developmental grade levels, assignments will be of more limited scope performed with less independence, and limited complexity. Develops, implements, interprets and advises on administrative requirements in coordination with internal and external components related to Logistics and in providing administrative oversight and program recommendations to leadership. Conducts research, compiles and analyzes data, prepares reports, project papers, briefings and training on logistical supporting elements. Expertly communicates verbally and in writing in order to negotiate challenges, potential conflict, and apply effective solutions. Employs a network of peers and experts in assessing current program needs and implementing improvements. Serve as liaison to implement and maintain Microsoft automated customer service tools such as SharePoint and MS Teams. to automate customer requests, inventories and resource fulfillment. Utilizes complex automated software for tracking and management of assets, warehousing of inventory and procurement and disposal of property. Serves as the subject matter expert on logistical matters when communicating with customers. Serves as a liaison and consultative link with Headquarters Program Offices through official roles designated by Management Directives such as Vehicle Control Administrator, Property Custodian. Leads team members through Logistics activities to include Annual Equipment Inventories, receiving, issuing and retrieving equipment for Federal Employees and government contractors. Provides recommendations on logistical support to the supervisor regarding special projects, agency requirements and or policy changes/updates, ensuring compliance/adherence. Physical effort is required to stage, send/receive, and monitor shipments in support of remote work operations. This includes the use of forklifts, and other material handling equipment.

Requirements

Qualifications

The qualifications for this position must be met by 11:59 PM (Eastern Time) on 02/16/2024. Current Federal employees must have served 52 weeks at the lower grade or equivalent grade band in the Federal service. The Time-in-Grade requirement must be met by 11:59 PM (Eastern Time) on 02/16/2024. . GS-09: You qualify at the GS-09 level if you possess one (1) year of specialized experience, which is equivalent to at least the GS-07 level in the federal government, that equipped you with the skills needed to successfully perform the duties of the position. You must have experience performing the following duties: Utilizing automated processing systems and programs to perform inventory and property management. Works with internal and external stakeholders in accomplishing program goals. Researches and analyzes data in support of program objectives. Applies and adapts property and inventory management services in support of an administrative customer. Identifies process improvements in response to program changes, customer needs, or external influences. OR You may substitute a Master's degree or 2 full years of graduate education leading to such a degree in any field or a J.D. or L.L.B. degree for experience required at the GS-9 grade level. Such education must have been obtained in an accredited college or university and demonstrate the knowledge, skills, and abilities necessary to do the work of this position. Check with your school to determine how many credit hours comprise three years of graduate study. If that information is not available, use 54 semester or 81 quarter hours. GS-11: You qualify at the GS-11 level if you possess one (1) year of specialized experience, which is equivalent to at least the GS-09 level in the federal government, that equipped you with the skills needed to successfully perform the duties of the position. You must have experience performing the following duties: Compiling reports and data to support various supply or logistics status and activities, such as inventory or forecasts using asset management databases, systems and reporting software. Conducting, coordinating, and monitoring logistics projects within an assigned program or office. Independently researches, analyzes, and presents data to be used in decision making. Implements process improvements in response to program changes, customer needs, or external influences. OR You may substitute a doctoral degree (PhD or equivalent degree), or three full years of progressively higher-level graduate education leading to such a degree in any field, or L.L.M. (if related for experience) at the GS-11 grade level. Such education must have been obtained in an accredited college or university and demonstrate the knowledge, skills, and abilities necessary to do the work of this position. Check with your school to determine how many credit hours comprise three years of graduate study. If that information is not available, use 54 semester or 81 quarter hours GS-12: You qualify at the GS-12 level if you possess one (1) year of specialized experience, which is equivalent to at least the GS-11 level in the federal government, that equipped you with the skills needed to successfully perform the duties of the position. You must have experience performing the following duties: Performing a full range of logistics oversight, to include control and accountability of logistics and inventory information, transactions, and processes. Interpreting supply and logistics instructions, administrative memoranda and regulatory guidelines for inventory and reporting on completeness and accuracy. Independently implements process improvements in response to program changes, customer needs, or external influences. Performs liaison functions and serves as point of contact with internal and external customers to accomplish program goals; Develops alternatives and recommendations to identify and resolve key logistics and inventory issues and area of special concern. Please read the following important information to ensure you submit everything we need to consider your application: It is your responsibility to ensure that you submit your responses and appropriate documentation prior to 02/16/2024. Your resume will be used to determine your qualifications for the position advertised in this announcement. Therefore, your resume must highlight your most relevant, significant experience related to the requirements found in the qualification section of this announcement, as well as any applicable education. USCIS will only review the first 5 pages of your resume to determine your initial eligibility/qualifications for a position. As such, please be sure to include content to support your eligibility/qualifications for this position within the first 5 pages. Please note that your full resume will be made available to the hiring manager if you are referred. Be clear and specific when describing your work history since Human Resources cannot make assumptions regarding your experience. Your application will be rated and ranked based on your responses to the online questions. Please ensure EACH work history includes ALL of the following information: Job Title (include series and grade if Federal Job) Duties (be specific in describing your duties) Employer's name and address Supervisor name and phone number Start and end dates including month, day and year (e.g. June 18 2007 to April 05 2008) Start and end dates for each grade/pay level if you've held a federal position. Full-time or part-time status (include hours worked per week) Salary Determining length of General or Specialized Experience is dependent on the above information and failure to provide the above information may result in a finding of ineligible. Note: Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration. Federal Experience: If you are using current or prior federal experience as a basis for qualifying for this position, the grade levels and length of employment (mm/dd/year) at each grade level must be listed in your work history. This information will be further validated if selected for this position. National Service Experience (i.e., volunteer experience): Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build criteria competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer service. Please provide the dates and amount of time/hours worked earning this experience.

Education

COMBINING QUALIFYING EXPERIENCE AND EDUCATION (at the GS-09 and GS-11 levels only): If you do not qualify based on experience or education alone, you may be able to qualify based on a combination of your experience and education. For more information on combining education and experience, visit the following website: General Schedule Qualification Standards. Transcript required: If you don't submit a transcript, we will not use your education when deciding if you're qualified for the job. For verification purposes, the transcript submitted must include your name and educational institution.

Contacts

• Address
• Name: HROC Staffing Help Desk
• Phone: 952-697-8380
• Email: [email protected]