Marine Corps Community Services (MCCS) is looking for the best and brightest to join our Team! MCCS is a comprehensive program that supports and enhances the quality of life for Marines, their families, and others in the Marine Corps Community. We offer a team oriented environment comprised of military personnel, civilian employees, contractors and volunteers who keep the organization functioning smoothly and effectively.

Duties

   Serves as the Assistant Manager in a store with an annual sales volume of less than $20M and is responsible for a core set of areas that may include: Hardlines, Softlines, Consumables, Brand Integrity and Experience. Leads by example to: shape and sustain a working environment conducive to the successful performance of those entrusted to his/her leadership and direction; and create a positive atmosphere and culture within Business Operations and its constituent branches that reflect the pride, professionalism, sense of accomplishment, fulfillment, collaborative engagement, well-being, and whole-hearted customer focus of its employees.    Leads a productive, efficient and effective operational shift within a Marine Corps Exchange (MCX) store. Supervises the productivity of all teams throughout an operational shift. Partners with Operations & Store Manager to scope, plan and lead general merchandising strategy, brand integrity and service levels throughout the store operation. Ensures proper scheduling, staffing coverage and training of team members. Monitors MCX logistics and backroom processes in the absence of an Operations and Backroom Manager ensuring effective operations while developing store-level accountability and process management. Ensures the successful execution of corporate service programs, promotions and other events as well as daily and weekly Dress Blue Experience standards at all customer touchpoints. Leads a team- centric environment.    Works with the Training Specialist or designated retail manager that oversees training to ensure all team members are trained on policies relating to service, service recovery and corporate service programs and promotions. Observes and delegates task completion and other team deadlines accordingly; accurately planning the workload to achieve the desired outcome.         Understands and operates within all service policies and exercises an "I can DO that!" mentality when a customer problem occurs. Encourages and empowers all team members to identify opportunities to resolve customer problems and concerns before they happen. Follows up with customers to ensure their problems were resolved. Communicates any outstanding problem resolution issues with the Experience Manager. Determines the necessary requirements to create loyal MCX customers. Understands and articulates all MCX value stories, programs and promotions. Recognizes the core values and mission of the Marine Corps Exchange.    Consistently champions, communicates and represents the MCX brand standards. Communicates effectively with other teams to address deficiencies with brand standards while providing education, coaching and positive reinforcement to all store team members. Identifies and reduces all risks of loss and/or theft. Actively engages in organizational training opportunities that develop personal and professional skills related to: time management, emotional intelligence, interpersonal skills, career planning, public speaking and small group leadership. Provides World Class Customer Service with an emphasis on courtesy. Delivers a Dress Blue Experience to all customers throughout the store. Proactively engages all customers in conversation. Addresses customers by rank when appropriate. Assists customers and communicates positively in a friendly manner. Takes action to solve problems quickly. Alerts the higher-level supervisor, or proper point of contact for help when problems arise. Adheres to safety regulations and standards. Promptly reports any observed workplace hazards, and any injury, occupational illness, and/or property damage resulting from workplace mishaps to the immediate supervisor. Adheres to established standards of actively supporting the principles of the EEO program and prevention of sexual harassment. Supervises employees to include: assigning and distributing work, scheduling, coaching, counseling, tutoring, and mentoring employees; approving and disapproving leave; recommending and completing personnel actions; completing performance reviews and signing timecards; training employees. Must be alert to alcohol abuse, and take appropriate action.          

Requirements

• See Duties and Qualifications

Qualifications

MAJOR DUTIES: CONTINUED Assists in developing and ensuring the implementation and control of an adequate, effective and appropriate training plan for all personnel. Promotes training and development throughout the store and supports the implementation and integration of the MCX corporate training and career development program. Participates in all corporate-led training programs and works with Store Manager to set training goals and manage training compliance and learning transfer. Promotes employee training and skills development learning plans. Plays an integral role in store leadership development initiatives. Connects required training to performance and skills gaps. Strongly promotes the cultivation of MCX corporate culture, mission and core values at the store level and engages with all management and team members through conversations, modeling behaviors, supporting store team- centric initiatives and driving team member satisfaction. Has keyholder responsibility: opening and closing stores and receiving products. May require food handling safety training, handling and certification. May require training and handling of Western Union and other customer services offered. May require light custodial duties, light lifting of merchandise, stocking, setting planograms, price changes, inventory counts and corrections. Performs other duties as assigned. The incumbent must be able to lift and carry objects up to 20lbs. independently and objects over 20lbs. with assistance. FOR POSITIONS INVOLVING FIREARMS/AMMUNITION ONLY:This is a ¿covered position¿ for the Domestic Violence Misdemeanor Amendment to the Gun Control Act for Department of the Navy civilian personnel.  Due to contact with firearms, or ammunition in accomplishing work, DD Form 2760 certifying whether or not a ¿qualifying conviction¿ for a misdemeanor or felony crime of domestic violence has occurred MUST be completed.  The continuing obligation to notify the immediate supervisor of any qualifying conviction through completion of DD Form 2760 is REQUIRED. Ability to successfully obtain/maintain a Tier 3 background investigation.MINIMUM QUALIFICATIONS: BACHELOR'S DEGREE from an accredited college or university in business management or a related  field  appropriate  to  the  work  of  position  AND  THREE YEARS of experience in the occupation, or a related field or work area, OR an appropriate combination of education and experience that demonstrates possession of knowledge and skill equivalent to that gained in the above, OR appropriate experience that demonstrates that the applicant has acquired the knowledge, skills, and abilities equivalent to that gained in the above. Two years of supervisory experience working in a leadership role related to store operations, sales floor leadership and/or operational performance is preferred. Positive attitude with a genuine desire to work in a customer focused environment.  Ability to train operating standards and procedures for service, service recovery and store brand as well as work within the position to execute these standards properly and coach others within the team to do so with a high degree of skill and confidence. Ability to work in a high-performance atmosphere with commitment to service goals. Ability to multi-task with high quality follow-up and holding teams accountable to results. Attention to detail is required. 

Contacts

• Address CHERRY POINT MCCS MARINE CORPS COMMUNITY SERVICES ATTN PERSONNEL OFFICER CHERRY POINT, NC 285335003 USA
• Name: CHERRY POINT MCCS
• Phone: 252/466-2301
• Email: [email protected]