Please limit your resume to 5 pages. If more than 5 pages are submitted, only the first 5 pages will be reviewed to determine your eligibility/qualifications. This is a Direct Hire Authority (DHA) solicitation utilizing the DHA for AcqDemo Business and Technical Management Career Path (NH) to recruit and appoint qualified candidates to positions in the competitive service. About the Position: Position is located at Fort Gregg-Adams, VA.

Duties

Managing all efforts associated with training content development and user adoption requirements and/or change requests within one or more Army Enterprise Resource Planning (ERP) systems. Leading the team for configuring, managing and monitoring user adoption and training documentation for both the SAP and non-Sap applications. Advising the customer concerning ERP technical user adoption and training development while leveraging industry tools to include but not limited to SAP Enable Now, uPerform, Adobe Captivate and Assima Train. Coordinating risk mitigation, issuing action plans, and escalation plans as needed. Validating all appropriate training documentation is generated accurately for work package approval by internal CM/QA processes, the customer, and various review Boards. Managing and analyzing service level metrics to support decision-making, service delivery performance, and process improvement. Supporting the resolution of cross-ERP / cross-functional integration issues within sustainment and development efforts. Providing input on resource workload, skills mix, and work location.

Requirements

• Appointment may be subject to a suitability or fitness determination, as determined by a completed background investigation.
• One year trial/probationary period may be required.
• This is an Army Acquisition, Logistics and Technology Workforce position. Selectee must meet position requirements for Engineering and Technical Management certification within 36 months as of entrance on duty.
• Position requires a Secret security clearance or the incumbent must be able to obtain and maintain a Secret clearance.
• This position requires temporary duty (TDY) travel up to 25% of the time.
• This position requires pre-employment financial disclosure and annually thereafter in accordance with DoD Directive 5500-7-R.
• Commensurate with mission requirements, the incumbent can be required to work irregular duty hours to include working nights, weekends and holidays.

Qualifications

Who May Apply: US Citizens In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document. Experience required: To qualify based on your work experience, your resume must describe at least one year of experience which prepared you to do the work in this job. To qualify you must have IT-related experience demonstrating each of the four competencies listed below based on the grade level required of the position being filled: 1) Attention to Detail - Is thorough when performing work and conscientious about attending to detail. 2) Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. 3) Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. 4) Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. AND Specialized experience: One year of specialized experience which includes:1) Developing and/or executing training plans or training development in support of software implementation of Systems Application and Products (SAP) that may include, but not limited to: ECC, SCM, BW, PI, Enterprise Portal, and HANA; 2) Leading a team of ERP/SAP experts to meet cost, schedule, and/or performance objectives; and 3) Coordinating with Enterprise Architects and Business Analyst across all ERPs (Enterprise Resource Planning) to identify business requirements of how the systems should perform and be architected over time. This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service NH-02/GS-11).

Education

Some federal jobs allow you to substitute your education for the required experience in order to qualify. For this job, you must meet the qualification requirement using experience alone--no substitution of education for experience is permitted.

Contacts

• Address AD-W4FH11 COMMUNICATION ELECTRONICS COMMAND DO NOT MAIL Aberdeen Proving Ground, MD 21005 US
• Name: Army Applicant Help Desk