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Duties

WHAT IS THE OLS - ONLINE SERVICE DIVISION? A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions Vacancies will be filled in the following specialty areas: OLS - Online Service The following are the duties of this position at the full working level. If this vacancy includes more than one grade and you are selected at a lower grade level, you will have the opportunity to learn to perform these duties and receive training to help you grow in this position. Assists higher grade Analysts to maximize the IRS' reach on the Internet by continually monitoring the ever-changing Internet landscape and reporting on findings to help IRS stay on the leading edge. Combines communications skills with basic hands-on knowledge of social media, mobile devices and emerging technologies to identify and assess possible new opportunities for communications viability. Under the direction of senior analysts, designs, establishes, configures and customizes new media/mobile instances for the IRS to deliver a branded experience via market-leading new media outlets. Assists in monitoring relevant news, conversations, and trends in mobile device communication and social media sites, tools, and applications Assists with educating IRS staff on incorporating relevant social media techniques into IRS communications and other outreach activities.

Requirements

Qualifications

Federal experience is not required. The experience may have been gained in the public sector, private sector or Volunteer Service. One year of experience refers to full-time work; part-time work is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/year, and indicate number of hours worked per week, on your resume. You must meet the following requirements by the closing date of this announcement: SPECIALIZED EXPERIENCE: GS-09 -To be minimally qualified for this position you must have at least one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-7 level in the Federal service. Specialized experience for this position includes: experience with analytical methods and procedures to research the application and integration of Internet services, participate in conducting studies of Web site use, and recommend changes; Experience using knowledge of programs and processes sufficient to assist in the consultation and coordination of Web site development, and ensuring the site meets the information needs of customers; Experience using knowledge of Web site development sufficient to discuss issues and problems and recommend resolution to problems; identify system complaints and problems in relation to Web design. OR Two (2) full academic years of progressively higher level graduate education leading to a master's or equivalent graduate degree in a related field of study from an accredited college or university that demonstrate the knowledge, skills and abilities necessary to do the work. OR Master's or equivalent graduate degree in a related field of study that demonstrate the knowledge, skills and abilities necessary to do the work. OR LL.B or J.D., if related. OR A combination of qualifying graduate education and experience equivalent to that described above. SPECIALIZED EXPERIENCE: GS-11-To be minimally qualified for this position you must have at least one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-9 level in the Federal service. Specialized experience for this position includes: experience with analytical methods and procedures to research the application and integration of Internet services, participate in conducting studies of Web site use, and implement or recommend changes; Experience with programs and processes sufficient to participate in consultation and coordination with appropriate experts in Web site development, and ensuring the site meets the information needs of customers; Experience using Web site development sufficient to discuss issues and problems and recommend resolution to problems and provide input for the coordination, evaluation, and analysis of usability data; experience identifying system complaints and problems in relation to Web design and coordinate with experts for resolution. OR Three (3) full academic years of progressively higher level graduate education leading to a PH.D. or equivalent doctoral degree in a related field of study from an accredited college or university that demonstrate the knowledge, skill and ability necessary to do the work OR PH.D or equivalent doctoral degree in a related field of study that demonstrate the knowledge, skill and ability necessary to do the work. OR LL.M., if related OR A combination of qualifying graduate education and experience equivalent to that described above. SPECIALIZED EXPERIENCE: GS-12 -To be minimally qualified for this position you must have at least one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-11 level in the Federal service. Specialized experience for this position includes: experience with analytical methods and procedures to research the application and integration of Internet services, participate in conducting studies of Web site use, and implement or recommend changes; Experience with programs and processes sufficient to coordinate, evaluate, and analyze usability data to determine if the needs of Web users are met. Your experience must also include providing analytical advice and assistance, including written and oral guidance, on the application and integration of Internet services and coordinate with others to determine appropriate solutions; Experience with Web site development sufficient to discuss and resolve problems with appropriate experts, interpret policies and procedures governing the planning and delivery of Service-wide Web products, and to provide expert advice, guidance, and recommendations on critical issues affecting Web design;. In addition, identifying system complaints and problems in relation to Web design and the ability to coordinate with experts for resolution. AND MEET TIME IN GRADE (TIG) REQUIREMENT: You must meet applicable TIG requirements to be considered eligible. To meet TIG for positions above the GS-05 grade level, you must have served at least one year (52 weeks) at the next lower grade (or equivalent) in the normal line of progression for the position you are applying to. Advancement to positions up to GS-05 is permitted if the position to be filled is no more than two grades above the lowest grade held within the preceding 52 weeks. AND TIME AFTER COMPETITIVE APPOINTMENT: By the closing date (or if this is an open continuous announcement, by the cut-off date) specified in this job announcement, current civilian employees must have completed at least 90 days of federal civilian service since their latest non-temporary appointment from a competitive referral certificate, known as time after competitive appointment. For this requirement, a competitive appointment is one where you applied to and were appointed from an announcement open to "All US Citizens". For more information on qualifications please refer to OPM's Qualifications Standards.

Education

A copy of your transcripts or equivalent documentation is required for positions with an education requirement, or if you are qualifying based on education or a combination of education and experience. An official transcript will be required if you are selected. If the position has specific education requirements and you currently hold, or have previously held, a position in the same job series with the IRS, there is no need to submit a transcript or equivalent at this time. Applicants are encouraged, but are not required, to submit an SF-50 documenting experience in a specific series.

A college or university degree generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education. For a list of schools which meet these criteria, please refer to Department of Education Accreditation page.

FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying. Click here for Foreign Education Credentialing instructions.

Contacts

• Address OLS - Digital Products 1111 Constitution Ave NW Washington, DC 20224 US
• Name: (ERC) Employee Resource Center
• Phone: 866-743-5748
• Email: [email protected]