This position serves as the Principal Facility Coordinator for PCMM (Primary Care Management Module). The Program Assistant will use PCMM functionality to maintain the database, perform research, prepare reports, troubleshoot problems. and test new patches. The Program Assistant will work closely with Medical Center's clinic support staff, clinical services chiefs, CBOC staff and contract providers, VISN and VACO staff.

Duties

The duties required to fulfill this position include, but are not limited to: Utilizing a Graphical User Interface (GUI) to control the startup, setup and assignment functions and is also responsible for identifying inconsistencies and the ability to plan and communicate improvement activities across all disciplines. Reviewing practitioner patient panels to determine the activity/inactivity of patients and follows appropriate procedures based on the research outcome. Scheduling new patient evaluations to the Primary Care Providers. Assuring that training, implementation, monitoring, and evaluation of all administrative procedures related to PCMM operations. Serving as Consult Management Coordinator and working closely with Clinical Application Coordinators (CAC), Fee Basis Program, Clinic supervisors and leads to provide recommendations and guidance for consult requirements. Monitoring clinic delays, access issues and research problems concerning consult scheduling and keeping management informed of issues impacting access. Collecting, correlating and formatting data to allow for in-depth analysis of workload and patient wait times. Monitoring and identifying opportunities using collected data sets such as trends in patient demographics, visit to Primary Care team, PCP and ER, inpatient Admissions and admissions to other facilities in the VISN. Providing expertise and advice on a continuous basis to all hospital staff involved with PCMM by providing computer training on data processing procedures and protocols in use by the organization and in various software application of common data processing functions including standardized reports retrieval processes. Performs other related duties as assigned. Work Schedule: Monday-Friday 07:30am-4: 00pm Telework: VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. This position may be authorized for telework. Telework eligibility will be discussed during the interview process. Virtual: This is not a virtual position. Position Description/PD#: Program Assistant (Analysis/OA)/PD024130 Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not approved Permanent Change of Station (PCS): Not Authorized PCS Appraised Value Offer (AVO):Not Authorized Financial Disclosure Report: Not required

Requirements

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 02/01/2024. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-07 position you must have served 52 weeks at the GS-06. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. Proficiency Requirements for Office Automation positions - Typing Requirements: In addition to meeting experience or education requirements, applicants for Office Automation must certify that the candidate can type 40 words per minute. You may qualify based on your experience as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-06 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Performing work in support of general management and/or program analysis functions in which knowledge of the purpose, operation, methodology and techniques characteristic of specific management/program analysis functions Communicate effectively with all team members, peers, patients and significant others, people from diverse cultural, educational, and organizational backgrounds within and outside the medical center Obtain, organize, file and retrieve reports and numerical data for use in preparing status reports, briefings and presentations Analyze workflow to determine potential problem areas and make recommendations to correct these areas and to improve coordination between the various providers, teams and clinics Assign patients to Primary Care teams, removes patients from the database when discharged from Primary Care Maintain accurate enrollment data, identify and correct discrepancies in the database system, and discharges from multiple or inappropriate specialty and consult clinics NOTE: IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. Verbiage displayed on your resume or application must contain your own words. You may refer to the specialized experience located within the vacancy announcement, to assist with describing work experiences; however, resumes or applications received that copied verbatim from the announcement will be evaluated and may be reviewed as falsifying your experience or application. You will be rated on the following Competencies for this position: Information AssuranceManages and Organizes InformationPlan and organize workWriting Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: The work is sedentary. There may be some walking, standing, bending, carrying of light items, such as papers, books, or small parts. May be required to stand for long period when conducting training sessions. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

There is no educational substitution at this grade level.

Contacts

• Address West Palm Beach VA Medical Center 7305 North Military Trail West Palm Beach, FL 33410 US
• Name: Heather Kilpatrick
• Phone: 5614227368
• Email: [email protected]