The incumbent serves as a Data Analyst for the Veteran and Employee Experience Program, performing a variety of management support functions and serving as the data expert for Veteran and Employee Experience related activities in support of the Executive Leadership Team.

Duties

***THIS IS NOT A VIRTUAL POSITION, YOU MUST LIVE WITHIN OR BE WILLING TO RELOCATE WITHIN A COMMUTABLE DISTANCE OF THE DUTY LOCATION*** Provides consultation to facility staff on how to access various facility reports using the proper data sources. Displays customer relations skills through effective communication (written and verbal) with internal and external customers. Communicates complex factual and procedural information, orally and in writing, to the appropriate senior manager, board, committee, or service by preparing briefing materials, graphs, reports, and correspondence. Presents statistical analyses of validated data interpreted and reported to leadership for long range and short-range strategic planning of clinical operations. Promotes patient and employee experience principles that have been integrated with lean management/performance improvement throughout the health care system. Advises management on the methods and procedures for collecting and analyzing data from management reports using the appropriate data source and information management tools. Provides detailed and timely information on patient experience metrics (Press Ganey, SHEP, V-Signal, PATS, AES etc), access, workload, satisfaction, and performance measures for leadership. Extracts, analyzes and presents information from various sources to leadership team. Performs system test and validation processes to ensure that the data sources are accurate and reliable and prepares recommendations for changes if necessary. Utilizes data mining technology to search large volumes of data using statistical classification algorithms, association rules, and cluster analysis. Extracts data is organized in database management systems such as Microsoft Access, Microsoft SQL Server, Oracle, etc. Develops data models based on the knowledge of various architecture platforms (e.g., Oracle, SQL server, VISTA, Share Point, Microsoft Access) involving relational and hierarchical database structures (e.g., ER diagram, primary key, secondary key, data files, sub-files, pointer relations, etc.). Serves as a subject matter expert and knowledge resource to collect and analyze data through the Data Warehouse, AES, VSSC, SPARQ, SAIL, VistA, Patient Advocate Tracking System (PATS), the Survey of Healthcare Experiences of Patients (SHEP), Signals, Pyramid and other data repositories. Analyzes data retrieved from various sources to assist the Health Care System in the preparation of briefing materials, graphs, reports, and correspondence. Conducts special studies and surveys, including VACO or external healthcare organizations, regarding collection and review of automated data and information technology issues. Creates health care system databases and dashboards to resent information to staff of key performance indicators (KPIs). Employs both descriptive and inferential statistics to describe a collection of data, recognize patterns, and draw inferences about the population being studied. Develops quality standards for new processes that can be analyzed both quantitatively and qualitatively. Work Schedule: Monday - Friday, 7:30am-4:00pm or 8:00am-4:30pm Recruitment & Relocation Incentives: Not authorized Financial Disclosure Report: Not Required

Requirements

Qualifications

To qualify for this position, you must meet one of the following criteria: SPECIALIZED EXPERIENCE: One (1) year of specialized experience equivalent to the next lower grade level (GS-9) in Federal Service that has equipped you with the knowledge, skills, and abilities necessary to perform the duties of a Management Analyst, GS-11. Specialized experience conducting studies, data extraction (programming) techniques, data and statistical analysis techniques, operations research techniques (e.g., simulation, linear programming), high-level computer languages (C++, JavaScript, HTML, Macros, Python), and interactive database manipulation. NOTE: Your experience must be fully documented in your resume and must include job title, duties, month and year start/end dates AND hours worked per week. ~OR~ SUBSTITUTION OF EDUCATION: Three (3) full years of progressively higher-level graduate education or doctoral degree (Ph.D. or equivalent) related to this position. This education must have been obtained at an accredited college or university. Qualifying education would include a major in a health science, allied scientific or information technology field such as health informatics, information science, health care administration, computer science, individual and public health care, or biomedical research. NOTE: You must submit a copy of your transcript with your application. Education cannot be credited without documentation. ~OR~ COMBINATION OF EDUCATION AND EXPERIENCE: Equivalent combination of successfully completed higher level graduate education and specialized experience, as described above, which meets the total experience requirements for this grade level. NOTE: Your experience must be documented in your resume and transcripts are required. You will be rated on the following Competencies as part of the assessment questionnaire for this position: Customer ServiceData ManagementTechnical Competence IMPORTANT: A full year of work is considered to be 35-40 hours of work per week. All experience listed on your resume must include the month and year start/end dates. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Physical Requirements: The work will involve standing, sitting, and walking. Travel to local institutions and to other facilities within the VISN may occasionally be necessary. Most work will be performed at a computer terminal. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

IMPORTANT: A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

NOTE: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: Recognition of Foreign Qualifications | International Affairs Office (ed.gov).

Contacts

• Address Dallas VA Medical Center 4500 South Lancaster Road Dallas, TX 75216 US
• Name: VHA National Recruitment Center
• Phone: (844)456-5208
• Email: [email protected]