Salary Ranges are the following unless statutory/regulatory rates prevail. For the Redstone Arsenal, AL Location: $90,431 to $139,798 (includes 21.48% locality) For the Schriever AFB, CO Location: $89,128 to $137,784 (includes 19.73% locality) The position(s) covered by this vacancy announcement is in the Department of Defense (DoD) Acquisition Workforce Personnel Demonstration Project (AcqDemo). For more information please see: AcqDemo

Duties

This position is part of the Department of Defense (DoD), Missile Defense Agency (MDA). The incumbent will be responsible for manages small IT projects or a portion of large and complex projects and develops information management requirements. This is a Direct Hiring Authority (DHA) solicitation utilizing the DHA for AcqDemo Business and Technical Management to recruit and appoint qualified candidates to positions in the competitive service. As an IT Specialist (Customer Support) at the NH-2210-3 broadband level some of your typical work assignments may include: This position supports the Office of the CIO. Review, develop and update IT Service Agreements for the Office of the CIO. Routinely reviews responses from functional managers to external taskings to ensure met the primary intent of the tasking, and check for clarity and proper grammar. Reviews internal processes, recommends improvements, and takes action to implement improvements and automation for efficiencies. Make procurement decisions for Government Purchase Card requests, and ensure adherence to controls. Review and edit customer outreach materials for technical and business functional areas to ensure clarity and accuracy before release. Advises, reports findings, and recommend remedial and preventative actions to the supervisor/senior specialists. Prepares and presents executive IT informational and decision briefings. Provides advice, assistance and information on matters relating to information management requirements and IT project management and problem areas. Provides input on overall IT services and strategy.

Requirements

• Must be a U.S. Citizen
• Occasional Travel
• Work Schedule: Full-time
• Males born after 12-31-59 must be registered for Selective Service
• Suitable for Federal employment, determined by a background investigation
• May be required to successfully complete a probationary period
• Overtime: Occasionally
• Tour of Duty: Maxiflex
• Recruitment Incentives: Certain incentives (such as Recruitment, Relocation or Student Loan Repayment) may be authorized to eligible selectees based on agency policy and availability.
• Fair Labor Standards Act (FLSA): Exempt
• Financial Disclosure: Required
• Telework Eligibility: This position is situational telework eligible
• Must obtain/maintain Non-critical Sensitive/Secret security clearance
• This is an acquisition position coded Practitioner in Engineering and Technical Management. Incumbent must obtain mandatory Back-to-Basics (BtB) certification within 60 months of entry into position.
• Must acquire 80 Continuous Learning Points every 24 months.
• This is a drug testing designated position.
• This position may be eligible for part time, substantial or ad-hoc telework at the discretion of management

Qualifications

You may qualify at the NH-03 broadband level, if you fulfill the following qualifications: One year of specialized experience equivalent to the NH-02/GS-11 grade level in the Federal service as listed below. Analyzing facts and data and providing recommended solutions to complex IT service or capability problems. OR Developing or editing customer outreach materials (e-mail notifications, guides, instructions) to ease the acceptance of new or changed IT services and capabilities. OR Developing and presenting executive level briefings on a wide array of IT service and capability topics. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. In addition to meeting qualifications, your application package must reflect the applicable experience to meet the Individual Occupational Requirements for the 2210, series as listed below: For all positions individuals must have IT-related experience demonstrating each of the four competencies listed below. The employing agency is responsible for identifying the specific level of proficiency required for each competency at each grade level based on the requirements of the position being filled. Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. Please limit your resume to five pages. If more than five pages are submitted, only the first five pages will be reviewed to determine your eligibility/qualifications. NOTE: The limit does not apply to cover letters, eligibility documents such as Standard Form (SF) 50, Military Spouse, DD Form 214, transcripts, etc.

Education

Substitution of education may not be used in lieu of specialized experience for this grade level.

Contacts

• Address Missile Defense Agency Bldg 5222 Martin Rd Redstone Arsenal, AL 35898 US
• Name: MDA Servicing Team
• Phone: 6146920299
• Email: [email protected]