This position is located in the Department of Homeland Security (DHS), Office of Biometric Identity Management. The primary purpose of this position is to ensure availability of systems, networks and data. Provide prompt incident response and active management to minimize service interruptions to internal and external stakeholders. Manage processes and assist with system monitoring to ensure a timely and efficient resolution. Non-BU: This is a non-bargaining unit position.

Duties

As a IT Specialist (INFOSEC), GS-2210-9/11/12, your typical work assignments may include: Overseeing mission critical systems via Splunk and leading system interruption resolutions. Managing security procedures and tools and developing systems administration standard operating procedures for the agency. Utilizing operational procedures, policies, and instructions for all system engineering life cycle (SELC) events and activities. Performing operational evaluations and assessments for all information system (IS) configuration management (CM) changes. Coordinating and disseminating operational policies with internal and external stakeholders to ensure compliance. All DHS-HQ announcements have a 5 business day open period due to the number of applications received. This announcement will be open for 5 business days OR until the first 100 applications have been received, whichever happens first. View common definitions of terms found in this announcement: Common Definitions.

Requirements

• You must be a U.S. citizen to apply for this position.
• Males born after 12/31/1959 must be registered for Selective Service.
• You must successfully pass a background investigation.
• Complete the initial online assessment and USAHire Assessment, if required.
• You must submit to a pre-employment drug test.
• You may be required to serve a one year probationary period.
• Applying to this announcement certifies that you give permission for DHS to share your application with others in DHS for similar positions.
• Due to the critical nature of the position, the selectee is required to be on-call evenings and weekends on a rotating basis. Shift work, irregular tours of duty and/or extended duty may be required.
• Drug Testing: The incumbent of this position is subject to drug testing.
• Security Clearance: This position requires a background investigation and a non-sensitive clearance.
• This position requires an online assessment. The online assessment measures critical general competencies required to perform the job.

Qualifications

Applicants must have IT-related experience demonstrating the following competencies appropriate to, or above, the level of this position. Your resume and work experience should clearly support your ability to meet these competencies and will be evaluated as part of the entire application process. Attention to Detail: Experience reviewing my own information technology-related work or data and have been responsible for reviewing the work of others to ensure accuracy, completeness, and consistency with standards. Customer Service: Developing and maintaining relationships with customers, anticipating and assessing the current and future information technology needs of customers, and developing or identifying information technology products or services that are tailored to meet customer needs. Problem Solving: Identifying alternatives to address unique, highly complex, or sensitive information technology-related issues. I have anticipated information technology-related problems and have identified and evaluated potential sources of information to generate alternative solutions. Oral Communication: Briefing senior-level management and IT staff on the status of information technology systems, projects, or daily operations, including the communication of complex technical information to a non-technical audience. Specialized Experience GS-09: You qualify for the GS-09 grade level if you possess one year of specialized experience, equivalent to the GS-07 grade level in the Federal government, performing duties such as: Monitoring of mission critical systems via Splunk and assisting with resolving system interruptions. Experience using operational procedures, policies, and instructions for system engineering life cycle (SELC) events and activities. Experience implementing security procedures and utilizing administrative standard operating procedures for the agency. NOTE: Your resume must show where, when and how you performed these duties. GS-09 Substitution of Education for Experience: Two full years of progressively higher-level graduate education, Master's or equivalent graduate degree in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management or degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks, may be substituted to meet the specialized experience requirement. Equivalent combinations of successfully completed graduate level education and experience may be used to meet total experience requirements. If you are using education to substitute for the specialized experience, you must submit transcripts at the time you apply. NOTE: Only graduate education in excess of the first year may be used to qualify for the GS-09 level. Specialized Experience GS-11: To qualify for the GS-11, applicants must have at least one year specialized experience equivalent to the GS-9 grade level, OR equivalent public or private sector experience. For this position specialized experience is defined as: Evaluating mission critical systems via Splunk and assisting with resolving system interruptions. Assessing security vulnerabilities and collaborating for vulnerability remediation. Managing user access to production and non-production systems and equipment. NOTE: Your resume must show where, when and how you performed these duties. GS-11 Substitution of Education for Experience: Three full years of progressively higher-level graduate education leading to a Ph.D. or equivalent doctoral degree in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management or degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks may be substituted to meet the specialized experience requirement. Equivalent combinations of successfully completed higher-level graduate level education and experience may be used to meet total experience requirements. If you are using education to substitute for the specialized experience, you must submit transcripts at the time you apply. NOTE: Only graduate education in excess of the first two years may be used to qualify for the GS-11 level. Specialized Experience GS-12: To qualify for the GS-12, applicants must have at least one year specialized experience equivalent to the GS-11 grade level, OR equivalent public or private sector experience. For this position specialized experience is defined as: Overseeing mission critical systems via Splunk and leading system interruption resolutions. Applying or writing operational procedures, policies, and instructions for system engineering life cycle (SELC) events. Managing projects involving configuration changes to IT infrastructure, storage, hardware, software, and interfaces. NOTE: Your resume must show where, when and how you performed these duties. Education is not substitutable for specialized experience at this grade level. All requirements must be met by the closing date of the announcement. Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration. Cheating on the online assessment may also result in your removal from consideration. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Current or Former Political Appointees: The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee in the Executive Branch, you must disclose this information to the Human Resources Office. Essential Personnel Position - This position may be designated as essential personnel. Essential personnel must be able to serve during continuity of operation events without regard to declarations of liberal leave or government closures due to weather, protests, and acts of terrorism or lack of funding. Failure to report for or remain in this position may result in disciplinary or adverse action in accordance with applicable laws, rules, and regulations. (5 U.S.C. 7501-7533 and 5 CFR, Part 752, as applicable). This position may be filled at the GS-9, GS-11, or GS-12 level. If selection is made at the GS-9 or GS-11 level, promotion to the GS-11 or GS-12 level may occur without further competition. This announcement may be used to fill additional vacancies during the next 90 days. This could result in a few or many vacancies being filled from this announcement.

Education

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications; applicant's resumes and supporting documentation should only reflect education received from schools accredited by such institutions. Applicants can verify accreditation at the following Website: https://ope.ed.gov/dapip/#/home.

If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency (a U.S. private organization's interpretation that such education has been deemed at least equivalent to conventional U.S. education programs) with your transcript in order to receive credit for that education. For more information regarding evaluation of foreign education for federal employment, please visit the U.S. Department of Education webpage on the Recognition of Foreign Qualifications.

Contacts

• Address Department of Homeland Security Headquarters OCHCO/HRMS/MS #0170 6595 Springfield Center Drive Springfield, VA 20598-0170 US
• Name: USAJobs Customer Care Center
• Phone: 317-212-0454
• Email: [email protected]