The Loan Specialist (LS) will work as a member of the Loan Administration Value Stream. The incumbent will monitor performance of loan servicers/holders that service VA-guaranteed loans in accordance with Title 38, USC to protect the interests of the U.S. Government.

Duties

Major duties are included but not limited to: Applying VA servicing regulations, policies, and procedures in performing daily loan administration tasks. Conducting servicing oversight of servicer actions completed including workout and loss mitigation options, loan modifications, "net value" determinations, servicer paid expenses, releases of security. Processing claims to determine the correct claim payable amount under the VA guaranty by reviewing the servicer submitted data in comparison to the loan data/event history. Reviewing documentation including but not limited to loan notes, mortgages, deeds of trust, title reports, underwriting (income and credit) packages, loan modification agreements. Managing workload effectively: follows instructions, works independently, and manages his/her workbasket with little or no supervision. Prioritizes workload efficiently to complete all required tasks completely and timely. Possessing problem solving and decision-making skills: research facts in individual problem cases, analyzes the facts and circumstances, judges the implications of alternate courses of action, and chooses the proper course of action. When necessary, supplementing the servicer's efforts in servicing VA guaranteed loans through phone contacts, correspondence, and face to face interviews to resolve the problem or to cure the default and minimize liquidations and VA losses. Demonstrating effective written and oral communication skills; with Veterans, servicers, real estate attorneys, and mortgage banking industry professionals in discussing VA regulations and procedures and their effects on home retention options. Prepares emails, letters, and memos as required in a clear and concise manner. Conducts all communications in a professional and courteous manner and documents VALERI loan notes. Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level. The grade progression for this position is GS-09, GS-11. Work Schedule: Full time, Monday through Friday, 8:00am - 4:30pm Compressed/Flexible: Available TELEWORK ELIGIBLE: Yes per Agency guidelines. This is not a remote position. Virtual: Yes, this is a Virtual position - This is a virtual position to any of the existing [10] LGY locations: [Atlanta, Cleveland, D.C., Denver, Houston, Nashville, Phoenix, Roanoke, St. Paul, St. Petersburg]. Employee is expected to report to one of the [10] LGY locations listed in the announcement based on telework agreement. Position Description/PD#: Loan Specialist (Realty), 34182A, 33968A Bargaining Unit: Yes-This is a bargaining unit position Relocation/Recruitment Incentives: Not Authorized Financial Disclosure Report: Not required

Requirements

• You must be a U.S. citizen to apply for this job.
• Selectees are subject to a background/suitability investigation.
• A probationary period may be required for employees and supervisors.
• Selectees must possess a valid driver's license and must be able to operate a motor vehicle.
• Must live within commuting distance of one of the 10 locations listed in this announcement.
• Selective Service registration is required for males born after 12/31/1959.

Qualifications

To qualify for this position, applicants must meet all requirements (the IOR for specialized experience or education, and time-in-grade) by the closing date of this announcement, 01/19/2024. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For the GS-9, position you must have served 52 weeks at the GS-7 grade level. For the GS-11, position you must have served 52 weeks at the GS-9 grade level. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. A SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. You must provide a copy of your most recent SF-50 that indicates proof of status (career, career-conditional, or excepted service), time in grade requirements have been met, and identifies your position title, series, grade, step, salary, tenure, and type of service. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate possession of time in grade requirements. In addition to meeting the time-in-grade requirement, you must meet the basic specialized experience and the IOR specialized experience, or IOR educational requirement as described below: THIS POSITION HAS AN INDIVIDUAL OCCUPATIONAL REQUIREMENT (IOR) FOR SPECIALIZED EXPERIENCE AND EDUCATION. IOR EDUCATIONAL REQUIREMENT FOR THE GS-9 AND GS-11 GRADE LEVELS: Major study -- finance, business administration, economics, accounting, insurance, engineering, mathematics, banking and credit, law, real estate operations, statistics, or other fields related to the position, such as agriculture, agricultural economics, farm, livestock or ranch management, or rural sociology. IOR SPECIALIZED EXPERIENCE FOR THE GS-9 AND GS-11 GRADE LEVELS: Experience that demonstrated competence in agricultural, commercial, realty, or other types of loans. Experience may have been gained in such work as reviewing and passing upon applications for agricultural, commercial, bank or mortgage loans; servicing a loan portfolio of a bank or other loan association; performing financial analysis of commercial concerns for investment purposes; appraising real estate to determine property valuation; or similar work. In addition to the above requirements, you may qualify based on your experience and/or education as described below:GS-09 Specialized Experience: applicants must have one year of specialized experience equivalent to at least the next lower grade GS-07 in the normal line of progression for the occupation in the Federal service. Examples of specialized experience would typically include but are not limited to: experience and/or knowledge of the policies and regulations as they relate to servicing and liquidating VA -guaranteed home loans. Other qualifying experience includes performing financial audits and analyzing financial audits and analyzing financial trends as they pertain to mortgage loans OR, Education: For the GS-9. Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have a master's or equivalent graduate degree with a Major study in finance, business administration, economics, accounting, insurance, engineering, mathematics, banking and credit, law, real estate operations, statistics, or other fields related to the position, such as agriculture, agricultural economics, farm, livestock or ranch management, or rural sociology; or 2 full years of progressively higher level graduate education leading to such a degree. OR, Combination: Applicants may also combine education and experience to qualify at this level. You must have at least six months specialized experience at the GS-07 in the normal line of progression for the occupation in the Federal service; and possess education beyond 18 semester hours of graduate level in with a major study in finance, business administration, economics, accounting, insurance, engineering, mathematics, banking and credit, law, real estate operations, statistics, or other fields related to the position, such as agriculture, agricultural economics, farm, livestock or ranch management, or rural sociology. GS-11 Specialized Experience: Applicants must have one year of specialized experience equivalent to at least the next lower grade (GS-09) in the Federal service. Specialized experience is defined as experience in all phases of servicing and liquidating loans to include reviewing and passing along applications for agricultural, commercial, bank or mortgage loans. OR, Education: For the GS-11. Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have a PH.D. or equivalent doctoral degree with a Major in finance, business administration, economics, accounting, insurance, engineering, mathematics, banking and credit, law, real estate operations, statistics, or other fields related to the position, such as agriculture, agricultural economics, farm, livestock or ranch management, or rural sociology; or 3 full years of progressively higher level graduate education leading to such as degree. OR, Combination: Applicants may also combine education and experience to qualify at this level. You must have a combination of at least six months specialized experience at the GS-09 in the normal line of progression for the occupation in the Federal service; and education beyond 27 semester hours of graduate level in with a major study in finance, business administration, economics, accounting, insurance, engineering, mathematics, banking and credit, law, real estate operations, statistics, or other fields related to the position, such as agriculture, agricultural economics, farm, livestock or ranch management, or rural sociology. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: The work is predominantly sedentary, although there is some standing, walking, bending, stooping, and carrying of light items such as files, computer printouts, and other types of records. Must be able to carry on effective interviews and telephone conversations. The incumbent must be available for travel and able to operate a motor vehicle in conjunction with fieldwork. The work requires long periods of sitting and mental concentration. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at http://://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

An official transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html.

Contacts

• Address Phoenix Regional Benefit Office 3333 North Central Ave Phoenix, AZ 85012 US
• Name: Lee Johnson
• Phone: 515-323-5478
• Email: [email protected]