This position will be required to have an overall knowledge of the organization, its mission, goals and impact on patients, personnel, community, and the nation. Incumbent will serve as a primary contact for Veterans, doctors, nurses and administrative staff to arrange travel for eligible Veterans to appointments and residence when appropriate, using laws and regulations to distinguish/ensure reimbursements are legitimate or if fraudulent activity is being conducted by the beneficiary.

Duties

Major Duties: Ability to interpret and apply guidelines set forth in local policies and directives. Knowledge of medical terminology in order to review medical records and provide appropriate information and/or supplies with patients. The incumbent is expected to independently interpret and apply guidelines to determine eligibility for beneficiary travel and consults w/ the supervisory admin asst. Knowledge of beneficiary travel reimbursements. This includes funds for mileage payments, ambulance, wheelchair cab, and taxi for authorized and unauthorized claims. Knowledge of accounting principles in order to track and trend expenditures, reconcile control points, and produce data driven reports. Customer Service and direct patient interactions through telephone, email, or fax from patients, their families, or private sector medical facilities. Arranges all modes of transportation via air ambulance, commercial, taxi, ambulance, bus and/or independent transports. Makes special arrangements per physician documentation according to traveler's medical condition and/or preference. Responsible for completion and administrative control of various documents and vouchers utilized in expenditure of government funds and must maintain statistical data for planning, tracking, and budget purposes Knowledge of internal organization and content of CPRS and VistA to retrieve information necessary to determine patient's medical and legal eligibility for travel. Knowledge of the review process to make determination on ambulance bills and if request for payment in legitimate. Ability to extract information and mileage from Internet or road atlas to determine appropriate reimbursement of beneficiary travel. Knowledge of accounting principles in order to track and trend expenditures, validate annual funding requests, maintain sufficient funding for projected expenditures, reconcile control points and purchase orders and produce data driven reports. Knowledge and organization skills to organize and maintain documentation and records supporting beneficiary travel and reimbursements and vendor payments. Knowledge of Microsoft Office Applications (Word, Excel, PPT) Knowledge of operating a telephone for support of Call Center, dispatching information to vendors for travel support. Incumbent will utilize LEAF to identify appropriate routes for coordinating Veteran pick-up and drop-for scheduled appointments. Work Schedule: Monday - Friday; 7:30AM - 4:00PM, 8:00AM - 4:30PM Virtual: This is not a virtual position. Position Description/PD#: Transportation Assistant/PD99910-S Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized Financial Disclosure Report: Not required

Requirements

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 01/17/2024. You may qualify based on your experience and/or education as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next two lower grade in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Operating computer automation programs and internet/intranet resources, such as MS Office products, Veterans Health Information Systems and Technology Architecture (VistaA) email, Computerized Patient Record System (CPRS) and MapQuest, to access information for services offered to determine mileage for calculating mileage between patient residence and nearest medical facility; AND Composing correspondence using proper English grammar, spelling and punctuation to send to stakeholders. OR, Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have 4 years above High School. (TRANSCRIPT REQUIRED) OR, Combination: Applicants may also combine education and experience to qualify at this level. You must have an combination of specialized experience and education beyond 4 years above High School. (TRANSCRIPT REQUIRED) You will be rated on the following Competencies for this position: Administration and Management Problem Solving Communication Decision Making Computer Skills Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: The work is sedentary. Some work may require movement between offices, hospitals, warehouses, and similar areas for meetings and to conduct work. Work may also require walking/standing, in conjunctions with travel to and attendance at meetings and/or conferences away from the work site. Incumbent may carry and lift light items weighing less than 15 pounds. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

NOTE: If your school has changed names, or is no longer in existence, you must provide this information in your application.

Contacts

• Address Audie L Murphy Memorial Veterans Hospital 7400 Merton Minter Boulevard San Antonio, TX 78229 US
• Name: VISN 17 SSU USAS Group
• Email: [email protected]