You will serve as an Information Technology Specialist (CUSTSPT) in the Hopper Global Communications Center (GCC), Business Operations Department, Enterprise Integration Services Division (GCCN84). All Defense Intelligence positions under the Defense Civilian Intelligence Personnel System (DCIPS) are in the excepted service by specific statute, 10 U.S.C. 1601. This position is in the excepted service and does not confer competitive status.

Duties

You will report incidents and record problems, assess the impact, cost, benefit, and risk of proposed problems. You will document Standard Operating Procedures and Knowledge Base of common incidents on direction of senior technician. You will facilitate efficient and prompt handling of all incidents and assigned problems through the incident and problem resolution system. You will create periodic reports of performance relative to defined key performance indicators and provide them to the incident manager. You will provide matrix to the incident manager to evaluate proposed methods for improving efficiency and cost-effectiveness for compliance with Government regulations and contract policy. You will participate in incident and problem management meetings and reviews or participates actively in all scheduled and impromptu meetings and reviews.

Requirements

• Must be a US Citizen.
• Must be determined suitable for federal employment.
• Must participate in the direct deposit pay program.
• New employees to the Department of the Navy will be required to successfully pass the E-Verify employment verification check. To learn more about E-Verify, including your rights and responsibilities, visit e-verify.gov
• You must obtain and maintain a Top Secret security clearance and access to Sensitive Compartmented Information (SCI). Failure to do so may result in the withdrawal of an offer or removal. Indicate the level and date of your clearance in your resume.
• Successful completion of a pre-employment drug test (including marijuana) is required. A tentative offer of employment will be rescinded if you fail to report to the drug test appointment or pass the test. You will be subject to random testing.
• You must acknowledge in writing that you are accepting an appointment in the DCIPS (excepted service) which does not confer competitive status, prior to appointment.
• Within the Department of Defense (DoD), the appointment of retired military members within 180 days immediately following retirement date to a civilian position is subject to the provisions of 5 United States Code 3326.
• Males born after 12-31-59 must be registered for Selective Service.
• All Defense Intelligence positions under the Defense Civilian Intelligence Personnel System (DCIPS) are in the excepted service by specific statute, 10 U.S.C. 1601. This position is in the excepted service and does not confer competitive status.
• This position requires a periodic polygraph examination.
• This position may requires a 2-Year DCIPS trial period requirement.
• This position has been designated as a Cyber IT/Cybersecurity Workforce position in specialty area 41. You are required to comply with the DON Cyber IT/CSWF Program requirements of SECNAV M-5239.2.

Qualifications

I have one year of information technology related experience in the federal service or private or public sector demonstrating the following four competencies, as defined: 1. Attention to Detail - Is thorough when performing work and conscientious about attending to detail. 2. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. 3. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. 4. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. In addition to my experience demonstrating the four competencies above, Your resume must demonstrate at least one year of specialized experience at or equivalent to the next lower grade level (GG/GS-11) or pay band in the federal service or equivalent experience in the private or public sector performing the following duties: 1) Serve as IT Services Customer Support Technician reporting incidents and recording problems; 2) Assist in assessing the impact, cost, benefit, and risk of proposed problems; 3) Apply problem management principles and policies; 4) Follow established incident management policy, plans, and procedures; 5) Employ standardized methods and procedures for efficient and prompt handling of all incidents and problems to minimize the impact of any related incidents upon service; 6) Learn and Maintain proper balance between priority and impact. Additional qualification information can be found from the following Office of Personnel Management website: https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/#url=List-by-Occupational-Series

Contacts

• Address HOPPER GLOBAL COMMUNICATIONS CENTER 4251 Suitland Road Southeast Washington, DC 20020 US
• Name: Department of Navy EIC
• Email: [email protected]