Job opening: Program Specialist
Salary: $57 642 - 74 932 per year
Published at: Jan 04 2024
Employment Type: Full-time
The primary purpose of this position is to serve as a Program Specialist (Telehealth Technology Specialist) The position is located at the Richard L. Roudebush VA Medical Center in the Health Informatics Service. The incumbent will provide critical operational and technical program management and support necessary to sustain clinical Telehealth operations throughout the six (6) Community-Based Outpatient Clinics (CBOCs), the main facility and outpatient facilities.
Duties
Duties:
Provides technical support and consultative assistance for all Telehealth and Connected Care programs, technologies, and systems.
Serves as a resource and SME for technology installations, configurations, activations, equipment tests, related peripherals, applications and software.
Organizes and implements testing for compatibility of systems and equipment with remote sites.
Conducts site visits to determine educational and technical needs.
Provides technical support to Clinic-Based and Home Telehealth programs.
Provides technical support and participation in the integration and testing of Telehealth networks.
Troubleshoots communication issues and repairs and maintains equipment.
Monitors the local Telehealth communications network activity, files activity reports including log of trouble tickets, technical reports, site assessments and schedules and provides Telehealth technology maintenance, readiness, and downtime..
Work Schedule: 8:00am-4:30pm, Monday - Friday
Virtual: This is not a virtual position.
Position Description/PD#: Program Specialist/PD921380
Relocation/Recruitment Incentives: Not Authorized
Critical Skills Incentive (CSI): Not Approved
Permanent Change of Station (PCS): Not Authorized
Financial Disclosure Report: Not required
Qualifications
To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 01/25/2024.
Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-09 position you must have served 52 weeks at the GS-07. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment.
You may qualify based on your experience and/or education as described below:
Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-07 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Skill in applying analytical and evaluative techniques to the identification, consideration, and resolution of issues or problems concerning the efficiency and effectiveness of Telehealth program operations. Knowledge of pertinent laws, regulations, policies and precedents which affect the use of program and related support resources in the Telehealth Program. Knowledge of the theory and principles of management and organization including administrative practices and procedures common to organizations. Knowledge of business operations and technology processes and equipment of Facility Telehealth programs.
. OR,
Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have. Master's or equivalent graduate degree
or
2 full years of progressively higher level graduate education leading to such a degree
or
LL.B. or J.D., if related
OR,
Combination: Applicants may also combine education and experience to qualify at this level. You must have an combination of specialized experience and education beyond A successfully completed post-high school education.
You will be rated on the following Competencies for this position:
Analytical ReasoningReading ComprehensionTechnical Competence
Technical Competence
Reading Comprehension
Analytical Reasoning
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.
Physical Requirements: The incumbent will be walking, standing, bending, stooping, kneeling, crouching, reaching, carrying of items, driving of an automobile, etc. May be required to sit or stand for the majority of a normal tour of duty. Will lift and move equipment up to 20 pounds and will reach above shoulder level for technology installation or in assistance with technology installation. Fieldwork may involve travel for training activities, attendance at meetings and conferences.
For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.
Education
There is no educational substitution at this grade level.
A transcript must be submitted with your application if you are basing all or part of your qualifications on education.
Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here:
http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit:
https://sites.ed.gov/international/recognition-of-foreign-qualifications/.
Contacts
- Address Richard L Roudebush VA Medical Center
1481 West Tenth Street
Indianapolis, IN 46202
US
- Name: Bryan Marvin
- Phone: 734-644-8237
- Email: [email protected]
Map